Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Collision Detection for Guide Articles
      Hello Zendesk Team, We have a number of agents across teams who all need the permission to edit and publish articles. ...

      Gepostet 29. Jan. 2020 · Matthias Gidda

      2

      Follower

      7

      Stimmen

      0

      Kommentare

      Improve article-editing experience to not lose unsaved changes
      I'm sure there are a number of solutions that could be implemented to address the issue of losing edits in Guide, so I'm...

      Gepostet 13. Juli 2021 · Maddy Bloomer

      3

      Follower

      3

      Stimmen

      0

      Kommentare

      Knowledge Base Dashboard: add metrics to measure usefulness of the article
      At the moment, we can only visualize the metric "Article votes" which stands for the net votes (upvotes minus downvotes)...

      Gepostet 03. März 2021 · Mauricio Giraudo

      5

      Follower

      11

      Stimmen

      0

      Kommentare

      Multi-brand help centers and default landing page
      We have five brands in Zendesk Professional. We have a unique help center for each brand. However, agents across all bra...

      Gepostet 27. Juli 2021 · Sharon S (staff)

      1

      Follower

      4

      Stimmen

      0

      Kommentare

      Embedding video using video-js
      Currently, I can't embed videos using video-js. The code editor of the article seems to be designed to automatically del...

      Gepostet 21. Okt. 2021 · Eri Ichikawa

      5

      Follower

      1

      Stimme

      0

      Kommentare

      Automatic notifications about assigned to an Agent articles
      Hello, I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles...

      Gepostet 09. Aug. 2021 · Victoria Dvornikova

      1

      Follower

      2

      Stimmen

      0

      Kommentare

      Feature Request: Ability to export draft content in published articles for translation
      We’ve been struggling with translating draft help content for currently published articles. According to our TM rep: "Ba...

      Gepostet 21. Okt. 2021 · Suzanne Larkins

      3

      Follower

      1

      Stimme

      0

      Kommentare

      Make it easier to update/archive/draft ALL language versions of an article in one go
      Currently, you can easily set a published article for one language back to draft, leaving the all translations of the ar...

      Gepostet 28. Juni 2021 · CJ Johnson

      1

      Follower

      0

      Stimmen

      0

      Kommentare

      New Feature Request: custom protocol on guide links
      Hi, when we add a link in an article and try to add a custom protocol so each link is opened in the client's mobile app,...

      Gepostet 10. Juli 2021 · SISTEMA

      1

      Follower

      1

      Stimme

      0

      Kommentare

      Contextual Help on the Widget articles
      Currently, Contextual Help on the Widget can only display top 3 articles, but it will be more beneficial for users to be...

      Gepostet 18. Okt. 2021 · Shino SAOTOME

      1

      Follower

      0

      Stimmen

      0

      Kommentare