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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Guide file limitations
      We need to share a file that's 80mb, which is clearly larger than the 20mb limit.  There's currently no app or SSO mech...

      Gepostet 22. Sept. 2021 · Jenson8 Admin

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      Add ability to import & export article source code as a .xml or .txt file
      We frequently send articles to an outside vendor for translations. Currently, we must copy & paste the source code into ...

      Gepostet 16. Feb. 2021 · Aspen Mayberry

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      Has anyone had any Refresh issues in Guide Admin or on the portal view?
      I am investigating some issues I have seen in Guide admin.  Has anyone run into refresh issues after doing a bulk operat...

      Gepostet 24. Aug. 2021 · Mary Paez

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      Markdown or native tool to add diagrams in zendesk guide
      Hi, I was looking if possible to use markdown to create diagrams as done here.: https://github.com/mermaid-js/mermaid  ...

      Gepostet 18. Aug. 2021 · Christopher Boerger

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      Possibility to vote anonymously with the Guide API
      Hello, We are a French company and we started to use the Guide API a few months ago. We discovered during our developme...

      Gepostet 14. Sept. 2021 · Team Prévention

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      Include "see more" in search preview
      ZD search bar only searches on title, and does not show there may be other relevant results. Only when you select 'enter...

      Gepostet 12. Feb. 2021 · Marina Gu

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      Ability to Link to Articles
      It would be awesome if there was the ability to make an article just a link.   Today, if you want to reference an arti...

      Gepostet 30. Sept. 2021 · Permanently deleted user

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      Add Ticket Form to the requests object
      Hello! We leverage ticket forms heavily to differentiate between feature requests, questions, and bugs. Our customers h...

      Gepostet 17. Feb. 2021 · Geran Smith

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      Customer should only see articles of the group he's submitting the ticket to
      Unfortunately our customers also see the suggestions for articles of other groups during ticket submission (filtering de...

      Gepostet 30. Aug. 2021 · Florentin Brendler

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      Add Queries or Dashboards into articles
      Can Zendesk add a way to embed dashboards or queries into an article. to allow specific data to be easily accessible to ...

      Gepostet 07. Sept. 2021 · William Sedgwick

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