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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Guide file limitations
      We need to share a file that's 80mb, which is clearly larger than the 20mb limit.  There's currently no app or SSO mech...

      Gepostet 22. Sept. 2021 · Jenson8 Admin

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      Add ability to import & export article source code as a .xml or .txt file
      We frequently send articles to an outside vendor for translations. Currently, we must copy & paste the source code into ...

      Gepostet 16. Feb. 2021 · Aspen Mayberry

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      Increasing maximum number of User Segments
      Hi - I would love to be able to increase the maximum use segments available in Guide.  We use user segments as a way to...

      Gepostet 02. Feb. 2021 · Lucy Long

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      End-user contribute to (edit) Guide articles
      We would like to be able to allow our end-users to contribute to Guide knowledge articles.  (selected) End-users can:  ...

      Gepostet 29. Jan. 2021 · Nicky Lilja

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      Markdown or native tool to add diagrams in zendesk guide
      Hi, I was looking if possible to use markdown to create diagrams as done here.: https://github.com/mermaid-js/mermaid  ...

      Gepostet 18. Aug. 2021 · Christopher Boerger

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      Google docs overwrite
      I think it would be useful for the imported google docs document to overwrite the existing document within guide. We wou...

      Gepostet 27. Jan. 2021 · Mat Kelley

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      Include "see more" in search preview
      ZD search bar only searches on title, and does not show there may be other relevant results. Only when you select 'enter...

      Gepostet 12. Feb. 2021 · Marina Gu

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      Add Ticket Form to the requests object
      Hello! We leverage ticket forms heavily to differentiate between feature requests, questions, and bugs. Our customers h...

      Gepostet 17. Feb. 2021 · Geran Smith

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      Customer should only see articles of the group he's submitting the ticket to
      Unfortunately our customers also see the suggestions for articles of other groups during ticket submission (filtering de...

      Gepostet 30. Aug. 2021 · Florentin Brendler

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      Add Queries or Dashboards into articles
      Can Zendesk add a way to embed dashboards or queries into an article. to allow specific data to be easily accessible to ...

      Gepostet 07. Sept. 2021 · William Sedgwick

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