Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

      Gepostet 29. Sept. 2023 · Shawna James

      1

      Follower

      0

      Stimmen

      0

      Kommentare

      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

      5

      Follower

      1

      Stimme

      3

      Kommentare

      Feature Request: Make Content Blocks Functional Within Exisiting HTML Code
      Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...

      Gepostet 06. März 2025 · Megan Fallows

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      [Guide] Article updates/What's new + Agent Accountability
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 05. März 2025 · Sydney Neubauer

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Request to have Unlisted articles in the Help Center
      Geplant
      It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...

      Gepostet 31. Juli 2023 · Rebeca

      6

      Follower

      8

      Stimmen

      3

      Kommentare

      Guide Articles - export to PDF
      It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PD...

      Gepostet 13. Mai 2021 · Gary Mariscal

      72

      Follower

      80

      Stimmen

      58

      Kommentare

      Ticket search to include both custom ticket fields as well as ticket conversation text
      Hello and good morning from a cloudy Denmark! I have a product update feature request.    When my customer goes into the...

      Gepostet 05. März 2025 · Mattias Malré

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      ability to filter by multiple statuses in the end-user view
      Hello, In the end-user view, it is not possible to select multiple statuses simultaneously. As a result, clients are req...

      Gepostet 08. Nov. 2024 · Benoît VISEUR

      3

      Follower

      0

      Stimmen

      3

      Kommentare

      Feature request - Enable hyperlink rendering for Ticket form submissions
      Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a u...

      Gepostet 13. Aug. 2021 · A.J. Bouchard

      8

      Follower

      7

      Stimmen

      4

      Kommentare

      Feature request: "Lock" icon in private articles on the Help Center
      Feature Request Summary:  Make “Lock” icon more clear in terms of meaning. Description:  In Help Center articles, if ...

      Gepostet 25. März 2024 · Kirill Akimov

      7

      Follower

      5

      Stimmen

      4

      Kommentare