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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).


A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...

Gepostet 30. März 2021 · Sam

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When you assign an article to a user, you have the ability to put a message in the dialog box. I would like to see this ...

Gepostet 03. Juni 2020 · Ryan Boyer

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In an environment where agents are providing support on several different products, providing customers with only the na...

Gepostet 16. März 2021 · Jonathan Chellis

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Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...

Gepostet 05. Apr. 2021 · Mary Paez

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Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...

Gepostet 07. Nov. 2019 · Jalle van Goor den Oosterlingh

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It would be very helpful to be able to duplicate articles from Help Centre Article.  

Gepostet 24. Juni 2020 · Sancor Seguros

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I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...

Gepostet 24. Okt. 2019 · Dan Cooper

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Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...

Gepostet 19. März 2021 · Peter Hochstrasser

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I need to have and would like the ability to create a hyperlink to a file on a server share.   We have some html stati...

Gepostet 19. März 2021 · Harold Roberts

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We are looking to add an EU hosted help center in addition to our existing US help center.  However, there is no option ...

Gepostet 21. Okt. 2021 · John Meyers

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