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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Vote reports
      Hello everyone, I’ve been wanting to run a report on the voting details for some of my guide articles to see who’s down ...

      Gepostet 23. Juni 2021 · Kevin

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      Stimme

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      Improve article-editing experience to not lose unsaved changes
      I'm sure there are a number of solutions that could be implemented to address the issue of losing edits in Guide, so I'm...

      Gepostet 13. Juli 2021 · Maddy Bloomer

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      Image IDs
      I've found out the hard way that if you upload an image into an article, then decide to copy and paste the image into a ...

      Gepostet 20. Apr. 2021 · Zoe Goble

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      Article Verification Rules: "Publication status" filter needed
      The filters currently available for setting up an article verification rule does not include Publication status as a fil...

      Gepostet 05. Apr. 2021 · Ryan Boyer

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      KCS I agents are unable to verify their own articles
      On our system, we have added a default 6-month expiration date for all published articles.  The problem is that KCS I ag...

      Gepostet 12. Apr. 2021 · Mary Paez

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      Guide - Log in
      When the customer wants to add a comment below our HelpCentre articles, they should register and log in. GDPR vise if t...

      Gepostet 16. Apr. 2021 · Ibolya Molnár

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      Mobile Integration
      Right now it is impossible to insert an article (or really even view articles from the mobile zendesk app) this needs to...

      Gepostet 28. Apr. 2021 · Josh

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      Make it easier to update/archive/draft ALL language versions of an article in one go
      Currently, you can easily set a published article for one language back to draft, leaving the all translations of the ar...

      Gepostet 28. Juni 2021 · CJ Johnson

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      New Feature Request: custom protocol on guide links
      Hi, when we add a link in an article and try to add a custom protocol so each link is opened in the client's mobile app,...

      Gepostet 10. Juli 2021 · SISTEMA

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      ZD HC/Guide support for missing or archived articles
      IMO, the fact that ZD doesn't have better URL support is somewhat shocking. Here are some examples of what I mean: 1. T...

      Gepostet 19. Apr. 2021 · Nick Vincent-Maloney

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