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Announcements

Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      New podcast: Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller
      Hey there Zendesk Community! We at Zendesk are excited to announce the release of our

      Gepostet 27. Juni 2024 · Brett Bowser

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      Join Us for the Zendesk AI Summit on October 9, 2024!

      Gepostet 07. Aug. 2024 · Brett Bowser

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      Early Access Program: Configuring the conversation flow and composer location in tickets
      Happy Monday my fellow community friends! I'm excited to share that we have launched an new early access program...

      Gepostet 09. Okt. 2023 · Brett Bowser

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      Zendesk Relate 2024 early bird signups are now open!
      Get your ...

      Gepostet 09. Nov. 2023 · Brett Bowser

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      Announcing new Zendesk EAP: Tracking Agent Time spent outside of Zendesk!
      Hello everyone! The Zendesk WFM team is thrilled to announce access to a new program for tracking agent productivity. Le...

      Gepostet 23. Juli 2024 · Shawna James

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      AI & Bot Integrations for Enhancing your EX Event Summary
      We recently delved into our latest innovations around Employee Experience, including Conversational Bots in Slack, and p...

      Gepostet 13. Okt. 2023 · Devan La Spisa

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      Join us for our next Deep Dive on How to Prepare your Team for AI Driven CX
      Join us on August 1st for an exciting event, "How to Prepare Your Team for AI-Driven CX." Discover best...

      Gepostet 18. Juli 2024 · Devan La Spisa

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      Zendesk Android SDK users impacted by Google Firebase update - issue with instructions in the email
      Hello, I'm following the instructions provided in an email about the above issue. In mobile SDK in settings we have noth...

      Gepostet 28. Mai 2024 · Nathalie

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      Join the SMB User Group in NYC Oct. 4th
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      Hello, NYC! 🗽 We're thrilled to announce that we're hosting our

      Gepostet 26. Sept. 2023 · Drew Frey

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      PM Roundtable on Messaging End User Experience: Event summary & response from the product team
      Thanks to everyone who attended our PM Roundtable on...

      Gepostet 12. Okt. 2023 · Devan La Spisa

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