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Announcements

Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      New podcast: Lessons from an AI success story—with XP’s Guilherme Kolberg
      Hello Community!  We're thrilled to announce the release of our latest podcast episode, featuring none other than the He...

      Gepostet 09. Mai 2024 · Brett Bowser

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      New podcast: Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
      Hey Zendesk Community, Are you eager to learn how iconic retail experiences transition to the online world? Then you ...

      Gepostet 04. März 2024 · Brett Bowser

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      Zendesk Relate 2024: Community Recap
      Zendesk Community Post Relate RecapThis year’s Relate was a powerhouse of innovation and connection, featuring a full ho...

      Gepostet 08. Mai 2024 · Devan La Spisa

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      Announcing AHT Forecasting (Closed Beta)!
      We are thrilled to announce the recent launch of the Closed Beta for AHT Forecasting! This is an exciting step for our W...

      Gepostet 09. Mai 2024 · Shawna James

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      Relate 2024 agenda is now live!
      Hey there Zendesk Community! We are excited to announce that the agenda for Relate 2024 is officially up and running!...

      Gepostet 31. Jan. 2024 · Brett Bowser

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      Introducing the "What's New" topic - Stay informed on the latest Zendesk features!
      Hey there Zendesk community! We're excited to roll out our brand-new community topic: What's New! This space is craft...

      Gepostet 05. März 2024 · Brett Bowser

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      Announcing Generative Search EAP in Agent Workspace and Help Center
      Hello Community!    We are thrilled to share two new EAP's launching to our Community around generative search. Please r...

      Gepostet 16. Apr. 2024 · Shawna James

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      Announcing OpenID Connect EAP
      Hello Community! We're thrilled to share that we're working on an exciting new feature for Zendesk in the world of Trus...

      Gepostet 13. März 2024 · Shawna James

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      Early Access Program: Using generative AI to expand help center content
      This feature was released on March 6, 2024, and its EAP has ended. See Using generative AI to expand and enhance the to...

      Gepostet 26. Okt. 2023 · Brett Bowser

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      New podcast: Burning AI questions answered—with Zendesk’s Peter Neels
      Hey Zendesk Community, We've got a fresh podcast episode that's right up your alley if AI in CX has been on your mind...

      Gepostet 15. Feb. 2024 · Brett Bowser

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