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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Custom Avatar for System Responses
      Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

      Gepostet 11. März 2024 · Joshua Bentley

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      Zendesk Messaging reset chat history when start a conversation
      Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

      Gepostet 28. Juli 2023 · Cong Hd

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      Unable to add image to Chatbot
      When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

      Gepostet 12. Feb. 2025 · Kashif Qadrii

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      Messaging Widget URL to open Chat
      Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

      Gepostet 09. Sept. 2022 · Will Yolen

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      Customer Idle Warning Notifications
      Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

      Gepostet 28. Feb. 2024 · Joshua Bentley

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      AI Agent API Character limit too small
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 07. Feb. 2025 · Alex Duffey

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      Hide history from messaging app once ticket is solved.
      In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

      Gepostet 16. Aug. 2024 · Michael Koerner

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      "End Messaging" button
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 08. Mai 2024 · Bobby Koch

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      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

      Gepostet 09. Feb. 2025 · Nikki Mier

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      Messaging Feature Request - Time-based triggers
      Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

      Gepostet 22. Apr. 2024 · Marius Wilhelmi

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