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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet

      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!

      No one knows our...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
      Angeheftet
      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...

      Gepostet 08. März 2023 · Jonathan Aniano

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      Web Widget And Vimeo Domain Policy
      In the process of adding the ZenDesk Web Widget to our applications, we discovered that the videos we access using ifram...

      Gepostet 10. Feb. 2022 · Therese Antuna

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      Dark mode for the messaging web widget
      Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

      Gepostet 18. Feb. 2025 · AntonMi

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      Customize Privacy Notice in Web Widget
      There's a recent enhancement to the Web Widget that allows users to display a Privacy Notice and add a single URL behind...

      Gepostet 10. März 2025 · Vaughan

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      In message macros take a long time to load
      It will either add for example "/rate" (the text) or a completely unrelated chat macro. JAWS doesn't read the list of op...

      Gepostet 23. März 2025 · Michelle Langley

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      SDK in Ignite app
      When using our REA self service platform (Ignite), an SDK chat will occasionally drop in (the new continuous messaging s...

      Gepostet 23. März 2025 · Michelle Langley

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      Requester Not Recognized in WhatsApp Tickets

      Question

      When a user messages through WhatsApp, they are not automatically associated with the existing user pro...

      Gepostet 22. März 2025 · Victoria Jessica

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      Customer Consent to Chat
      Every state has its own legal requirements about communicating with customers about recording conversations and storing ...

      Gepostet 19. März 2025 · Michelle Gordon

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