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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Rename messaging conversations
      Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...

      Gepostet 05. Feb. 2025 · Emilie Otoqi

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      Messaging Multi-Tap Differentiation Color Improvement
      Messaging Multi-Tap Differentiation Color Improvement   We need to make a distinction so that we can intuitively check t...

      Gepostet 02. Feb. 2025 · Eiley

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      I can´t enter to zendek wordpress plugin
      i got this message, i can´t enter   somebody can help me please? 

      Gepostet 03. Feb. 2025 · ManeImport

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      Product Feedback - Unified agent statuses: Conditinal custom statuses
      Hello, We have noticed that currently all custom Agent statuses that are created are available for everyone regardless ...

      Gepostet 19. Juli 2023 · Atanas Tomov

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      Messaging Real Time Reporting Does not display usable information for WFM
      From a WFM perspective, I need a simplified Live data option to display total messages in a New status and an option to ...

      Gepostet 28. Jan. 2025 · Craig Conaway

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      Request to Display Resolved & Unresolved Conversation Count on the Dashboard
      Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to ad...

      Gepostet 31. Jan. 2025 · Raida Lopez

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      Nested field options should render in Messaging widget
        Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...

      Gepostet 30. Jan. 2025 · Bobby Koch

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      Conversations between client and bot - Compliance reason to keep a record.
      Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...

      Gepostet 30. Jan. 2025 · Raymond Lau

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      Product Feedback: Messaging cannot be disabled in Sandbox
      Beantwortet
      Hello, At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a fo...

      Gepostet 12. Dez. 2023 · Atanas Tomov

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      Ticket Subject Unchangable
      Beantwortet
      We would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently...

      Gepostet 15. Nov. 2021 · Ria Harris

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