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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet

      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!

      No one knows our...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
      Angeheftet
      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...

      Gepostet 08. März 2023 · Jonathan Aniano

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      Restrict customer to reply on closed widget message window
      We are planning to onboard our chat support service on Zendesk but we hit a roadblock where we got to know that any old ...

      Gepostet 27. März 2025 · CX Admin

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      Messages are not visible in iOS chat after user gets authenticated and opens the chat again.
      We have Zendesk chat implemented in our native iOS app. ZendeskSDKMessaging version; 2.30.1 The case is: 1. Not logged i...

      Gepostet 27. März 2025 · Szymon Swi

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      Transferring a chat
      Beantwortet
      When you transfer a chat to another agent in Zendesk it would be great to give them an alert that the chat has been tran...

      Gepostet 29. Sept. 2021 · Kate Anderson

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      Messaging: Hide text entry field from End Users on certain Step types
      We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...

      Gepostet 14. Feb. 2023 · Harper Dane

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      Web Widget And Vimeo Domain Policy
      In the process of adding the ZenDesk Web Widget to our applications, we discovered that the videos we access using ifram...

      Gepostet 10. Feb. 2022 · Therese Antuna

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      Dark mode for the messaging web widget
      Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

      Gepostet 18. Feb. 2025 · AntonMi

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      Customize Privacy Notice in Web Widget
      There's a recent enhancement to the Web Widget that allows users to display a Privacy Notice and add a single URL behind...

      Gepostet 10. März 2025 · Vaughan

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