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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
      Angeheftet
      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

      Gepostet 08. März 2023 · Jonathan Aniano

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      Improve Styling for Links in Messaging Widget
      When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...

      Gepostet 10. Juni 2024 · Kris

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      Customer Idle Warning Notifications
      Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

      Gepostet 28. Feb. 2024 · Joshua Bentley

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      Prevent additional messages after End Session
      When a Messaging session is ended manually via the End Session option or soon via trigger users can still respond via Me...

      Gepostet 06. März 2025 · Kris

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      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

      Gepostet 09. Feb. 2025 · Nikki Mier

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      Feature Request: Give Admins Ability to Change Agent Status
      Abgeschlossen
      Hi,  Reviving the closed thread about this as this is still not a feature and there's now no avenue to follow-up. The l...

      Gepostet 01. Sept. 2022 · CJ Johnson

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      Messaging Reporting - Offered v Accepted
      Request Summary: The ability to be able to report on messaging threads offered v accepted by an agent.  Whilst this is s...

      Gepostet 14. Juni 2023 · John-Paul Page

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      Ability to remove sending chatbot summaries by email
      When users ask something by chatbot widget, a summary is send by mail when conversation is closed.  It would be better ...

      Gepostet 05. Jan. 2023 · Ludo

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