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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      First reply time being triggered on ended Chats
      Beantwortet
      We have just migrated to Agent Workspaces and we have noticed our SLA metrics drop significantly.  In going through the ...

      Gepostet 27. Okt. 2021 · Michael Mader

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      CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta
      Verificado junto à Zendesk que não há a possibilidade de colocar as informações dos departamentos de chat em ordem alfab...

      Gepostet 12. Feb. 2021 · Natali de Lima Felix Tiengo

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      Visitor Tag Should be Coloured like red text
      Beantwortet
      this come from trigger ok but i can change color, color change option should be in triger

      Gepostet 05. Nov. 2019 · JISL

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      More triggers/workflow based on CSAT
      Would be great to be able to use positive CSAT as a condition to send a specific message to the user. 

      Gepostet 08. Feb. 2021 · Jen Meekel

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      What's New webinar - March 3, 2021
      What's new at Zendesk: March 2021 - Americas Helping businesses create great customer experiences has been in Zendesk...

      Gepostet 27. Feb. 2021 · Dave Dyson

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      Feature Request: Chat History doesn't show the year of the chat.
      Beantwortet
      This lack of functionality makes it impossible to know when a chat took place. Please fix. Thanks!

      Gepostet 25. Feb. 2021 · BSH SLC Global IT Support CH (Customer Service)

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      Structured content is not supported Mobile SDK, making use of 3d party bots nearly impossible
      We've stumbled upon an issue when implementing Zendesk chat across Web and mobile SDK. We use 3d party bot that we integ...

      Gepostet 06. Apr. 2021 · Anton M.

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      Bug @ Chat: Dead link at Edit Agent
      Beantwortet
      In the Admin panel at chat for edit an agent hints are displayed. One of this hints contains a link, which is not avail...

      Gepostet 07. Juni 2021 · Josef Prandstetter

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      What's New at Zendesk: May 2021
      Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This q...

      Gepostet 10. Juni 2021 · Dave Dyson

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      Messaging / Chatbot / Web Widget
      1. There is no way to restart de chat without closing or refreshing the browser.  2. Also, when there are no articles b...

      Gepostet 13. Juli 2021 · Marcos von S

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