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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Gepostet 29. Sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Gepostet 29. Sept. 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Gepostet 08. März 2023 · Jonathan Aniano

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I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...

Gepostet 25. Sept. 2020 · Andrew Lo

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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

Gepostet 18. Feb. 2025 · AntonMi

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Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

Gepostet 20. Feb. 2025 · Supermercados Pague Menos (MK)

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We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

Gepostet 20. Juli 2023 · Roel Bongartz

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Gepostet 10. Feb. 2025 · Matthew Surowiec

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We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

Gepostet 26. Okt. 2023 · Swag

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Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

Gepostet 27. Dez. 2022 · Jeremy Mifsud

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