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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

Gepostet 16. Aug. 2024 · Michael Koerner

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Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

Gepostet 22. Apr. 2024 · Marius Wilhelmi

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We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...

Gepostet 04. Apr. 2024 · Mor Gazith

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Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...

Gepostet 05. Feb. 2025 · Emilie Otoqi

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Messaging Multi-Tap Differentiation Color Improvement   We need to make a distinction so that we can intuitively check t...

Gepostet 02. Feb. 2025 · Eiley

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i got this message, i can´t enter   somebody can help me please? 

Gepostet 03. Feb. 2025 · ManeImport

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Hello, We have noticed that currently all custom Agent statuses that are created are available for everyone regardless ...

Gepostet 19. Juli 2023 · Atanas Tomov

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From a WFM perspective, I need a simplified Live data option to display total messages in a New status and an option to ...

Gepostet 28. Jan. 2025 · Craig Conaway

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Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to ad...

Gepostet 31. Jan. 2025 · Raida Lopez

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  Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...

Gepostet 30. Jan. 2025 · Bobby Koch

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