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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      ask for details in social media messaging
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      when chatbot is enabled on social media Direct channels the "ask for details" answer is not working as it works in Web W...

      Gepostet 08. Okt. 2023 · Abdelhameed Khaled

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      Does Zendesk chat (customer facing) supports markdown language?
      Dear community,   We are going to integrate Zendesk chat with a custom bot built on OpenAI and would like to check if th...

      Gepostet 19. Dez. 2024 · Aruna Singh

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      Import TikTok Direct Messages to Zendesk
      Hello,  a really important feature for us is, to solve the incoming TikTok direct messages per Zendesk. Can you work on...

      Gepostet 12. Mai 2023 · Jonathan Schied

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      Conversation bot behavior for drop-down fields - doesn't honor the 'Default' value
      Hi all!   We have an issue when using Messaging, and then using the Conversation bot to ask the user to select from a cu...

      Gepostet 18. Dez. 2024 · Tim Grimshaw

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      Messaging: Hide text entry field from End Users on certain Step types
      We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...

      Gepostet 14. Feb. 2023 · Harper Dane

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      Add Messaging Session Inactive action to triggers
      Similar to this (end session) and this (excluding tickets from capacity) it would be ideal if an action to make a sessio...

      Gepostet 16. Dez. 2024 · Kris

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      Messaging - don't allow customers to send messages before inputting name/email since agents don't receive these until they do
        Currently, with chat messaging, a user is able to send messages even though they have not entered their name and emai...

      Gepostet 07. Okt. 2022 · Pedro Cassian

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      End Session (Messaging) should be available as Action in triggers.
      Context:My company uses Sunco platform  to enable  users  to chat and create  ticket with conversation. The problem we'r...

      Gepostet 21. Nov. 2024 · Andrii Gerasymchuk

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      Talk API Cannot currently set a call button as part of a messaging answer flow.
      In your Using Voice powered by messenger article  it highlights there is a current limitation where you cannot embed a C...

      Gepostet 11. Dez. 2024 · Mark L

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      Conditional Fields in Messaging
      Hi Team,    Can we please have conditional fields/formatting available within Messaging?    Having the same functionalit...

      Gepostet 10. Dez. 2024 · Afton Rupert

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