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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Proactive Greeting with Pre Chat Form
      Beantwortet
      Hello, We're looking into integrating chat on our current support system. I've noticed adding a Proactive Greeting is q...

      Gepostet 04. Okt. 2016 · Altea Chua

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      A tool or script to translate widget concierge to another language
      Hello Team!Please consider adding the function of translating the "Concierge" widget into other languages.We have a few ...

      Gepostet 19. Jan. 2021 · Kirill Ivanov

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      Hiding the chat widget on subdomains
      Beantwortet
      I have started using Zendesk and have it all set up and working. However, the chat widget on certain pages is not requir...

      Gepostet 10. Juni 2021 · Todd

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      Post survey widget " solved" or " Not solved" function
      We need to check the data that how many chats were solved by the agents, but at present, there isn't this kind of survey...

      Gepostet 27. Juni 2020 · Fiona

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      Trouble with chatbot | アンサーボットの問題点（お客様側）
      English Translation added by Zendesk Community Team" I would like the customer to be able to make a notification sound ...

      Gepostet 12. Mai 2021 · Enishi

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      チャットボット（日本語訳）
      チャットボットが最終的に「Talk to a human」という選択肢を与えますが、 その際、日本語訳が「人間の担当者を希望」というなっており、日本語のユーザーにはとても違和感がある日本語訳となっています。修正お願い致します。

      Gepostet 14. Mai 2021 · Enishi

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      Tags in history list
        I miss being able to see chat tags in the list of chat history. It's annoying to have to go into every single chat to...

      Gepostet 04. Mai 2021 · Andreas Maarslet Rosenfalck

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      Would love to see text to chat feature rollout
      Beantwortet
      I would love to see a text to chat feature built in to Zopim in the future so that a visitor could text chat through the...

      Gepostet 07. Sept. 2016 · John Leutermann

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      KB articles in Live Chat window
      It is necessary that the agent who is responding through the live chat can be supported from the knowledge base and that...

      Gepostet 28. Sept. 2020 · Andrés Fernandois

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      IOS real-time chat is okay real-time update chat records
      Integrated iOS SDK, real-time chat with the customer service system, iOS mobile phone is not real-time update chat recor...

      Gepostet 03. Juni 2021 · Ukex Global Group 北京今链科技有限公司

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