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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Feature Request: Manual Log-Off of Chat Agents
      Beantwortet
      Please add a feature to Chat to allow an administrator to manually log Agents off.  This is helpful when Agents accident...

      Gepostet 16. Juli 2021 · Scott Bauer

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      Let me search for the email address of a chatter from the search bar
      When you search chat history, you can only search for strings that appear in the conversation itself. This makes it very...

      Gepostet 29. Juni 2021 · CJ Johnson

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      Need ability to simulate multiple chats
      Beantwortet
      406546444794 states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your...

      Gepostet 02. Sept. 2021 · Michael Mulligan

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      Feature Request: Max Limit for Customer Wait Time
      Nicht geplant
      With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if...

      Gepostet 26. Juli 2021 · Meg Gallear

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      Changing the way customers give us feedback (text/icons)
      Beantwortet
      Hi Zendesk Support! As the world shifts and consumers are looking for that personalized experience where ever they can,...

      Gepostet 26. Juli 2021 · Stacy Cashin

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      Ratings Requests
      When using chat, the button to request a sat rating has a major latency before the ratings request registers and appears...

      Gepostet 25. Juni 2021 · Dat (Dan) Le

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      Want to Disable Emoji's
      We do not want Emoji's in our chat intractions

      Gepostet 23. März 2021 · Shreyans Mohnot

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      Feature request: Live Chat Audio Notification
      Beantwortet
      Hello,  Please introduce a feature that has an audio notification accompany the live chat box popping up when people vi...

      Gepostet 09. Aug. 2021 · Katie Bartley

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      We cannot receive Chat Push Notifications from Japan on iOS, but we can receive Push in Taiwan.
      Beantwortet
      Hi, Zendesk Team In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cann...

      Gepostet 27. Juli 2021 · Null (Null Jin)

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      Agent Workspace UI Chat Department
      Beantwortet
      Feature Request Summary:  Zendesk should allow for Agent Workspace UI department names to be customizable, outside of t...

      Gepostet 17. Aug. 2021 · Khajik Khajadourian

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