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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Messaging Triggers - Add Dynamic content to Actions / Send Message to customer
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 24. Okt. 2024 · Richard J

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      Bot Flowbuilder: Upload file
      Feature Request Summary:  Possibility to insert a step which request the upload of a file and make it easily accessible...

      Gepostet 26. Sept. 2023 · Tim Leder

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      Conditional Fields in Messaging
      Hi Team,    Can we please have conditional fields/formatting available within Messaging?    Having the same functionalit...

      Gepostet 10. Dez. 2024 · Afton Rupert

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      Allow dynamic content in the Widget-Launcher-Text
      As an E-Commerce Brand operating in multiple countries, it is very important to us that we address customers in the lang...

      Gepostet 08. Nov. 2023 · Elina

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      Feature Request: Implement Delay Step in Zendesk Bot Builder / AI Agents - Conversation Bots - Bot Builder
      Hello everyone, I am reaching out to gather support for a feature that could significantly enhance our experience with t...

      Gepostet 05. Dez. 2024 · Blair Sonnek

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      Messaging - Additional Accessibility options
      There's a number of Accessibility elements on the Zendesk Messaging widget that don't meet the Accessibility standards, ...

      Gepostet 05. Dez. 2024 · Route 101 Admin

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      Feature Request: Banner Notifications for Chat Support
      Hi Zendesk Community,   I'm writing to suggest a new feature for Zendesk Chat: banner notifications.   The Problem: Curr...

      Gepostet 27. Nov. 2024 · CJ A.

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      Steps cannot be copied and pasted when the instance changes.
      Feature Request Summary: Make it possible to copy and paste flow builders between production and sandbox instances. De...

      Gepostet 13. Jan. 2022 · 小林正左子

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      Chat triggers are broken
      First off. It is super cumbersome and confusing having ticket triggers and chat triggers. The next issue is chat trigger...

      Gepostet 30. Sept. 2022 · Jason Walker-C

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      Mixing real-time chat rules with other messaging channels (WhatsApp, Messenger, etc.)
      Recently, we changed our WhatsApp channels to the native format with Zendesk. We have several numbers that are specific ...

      Gepostet 05. Juni 2024 · Vinicius Henrique da Silva

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