Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Mixing real-time chat rules with other messaging channels (WhatsApp, Messenger, etc.)
      Recently, we changed our WhatsApp channels to the native format with Zendesk. We have several numbers that are specific ...

      Gepostet 05. Juni 2024 · Vinicius Henrique da Silva

      3

      Follower

      0

      Stimmen

      6

      Kommentare

      Question related to "Announcement: Update to the the end session feature for messaging conversations".
      Hello team! Does this announcement mean that when the messaging ticket session ends, it no longer counts toward the agen...

      Gepostet 22. Nov. 2024 · Florencia Giudice

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      dynamic content in Flow Builder
      Abgeschlossen
      Feature Request Summary Use of dynamic content to manually translate Flow Builder messages   Use case Often the automa...

      Gepostet 17. Nov. 2021 · Giusy Admin

      49

      Follower

      38

      Stimmen

      36

      Kommentare

      Bring back chat visitor list with Agent Workspace
      Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents....

      Gepostet 15. Feb. 2021 · Jamie Noell

      35

      Follower

      21

      Stimmen

      28

      Kommentare

      Disable prompt when changing agent chat status
      Hello,I would like to have the option to disable the following prompt when changing one's chat status to ‘invisible.’ Wh...

      Gepostet 21. Nov. 2024 · Valerie Myland

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Need to shorten the article URL links on Whatsapp Chatbot
      The article links that WhatsApp Chatbot suggests is too long and un professional. Would need a feature to shorten the li...

      Gepostet 13. Sept. 2024 · Shubhavi

      3

      Follower

      1

      Stimme

      3

      Kommentare

      Identify the Phone Number in the messaging Ticket.
      It is important to be able to identify from which phone number a client is contacted. We have clients who have more than...

      Gepostet 07. März 2024 · Thomas

      4

      Follower

      2

      Stimmen

      3

      Kommentare

      Support Offered
      Hi,   I wanted to share feedback about my experiences with support. I find it to be Zendesk's biggest weakness, which is...

      Gepostet 14. Nov. 2024 · Christal Rosa

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Updating the Thank You Message After CSAT Submission
      Requesting the ability to customize the thank-you message shown to customers after they submit a CSAT rating. This featu...

      Gepostet 13. Nov. 2024 · Srinibha

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      'Recommend Articles' based on user input as an 'Answer' in chat workflow
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 07. Nov. 2024 · Todd Becker (RR)

      1

      Follower

      0

      Stimmen

      1

      Kommentar