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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Missed Assignment Count/Percentage in Zendesk Messaging
      Feature Request Summary: -Currently, there is no native metric within Zendesk Explore for tracking "Mis...

      Gepostet 02. Sept. 2024 · Jahn

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      Cannot customize message in Zendesk Explore for schedule delivery
      In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...

      Gepostet 25. Feb. 2025 · LWD Support

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      Stimme

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      Feature Request: Build Reports with information out of two datasets
      We're want to build up a report with information out of two different datasets. In particular we want to count incoming ...

      Gepostet 12. Dez. 2023 · Jamie Berges

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      Filter Issues & Images
      Hi Team, All our internal and customer reporting is run monthly for the full range of the previous month. We also conduc...

      Gepostet 20. Feb. 2025 · Melanie Hobman

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      Why am I missing some much customization?
      I want to preface that if there are methods to accomplish what I'm talking about, they aren't clearly documented anywher...

      Gepostet 29. Jan. 2025 · Sam

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      Explore - Forced migration while missing functionality
      This feedback may come across as critical and abrasive. That's a reflection of the frustration I am feeling with my own ...

      Gepostet 12. März 2025 · Joshua Bentley

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      Custom Roles in Explore
      Geplant

      Feature Request Summary:

      Along with the roles of Admin, Agent, End User in Explore datasets,...

      Gepostet 02. Juni 2022 · Monica

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      "Today" option missing from Time filters on new dashboard builder?
      Geplant
      Hi Team! Not sure if this is a bug, or if i'm doing something wrong, or if it's meant to be like this for a reason, but ...

      Gepostet 06. Jan. 2025 · Tim Grimshaw

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      Transitioning to the new Explore dashboard builder: Your questions answered
      Hello, Zendesk community! Now that we’ve released the new Explore dashboard builder, we've revised our plan and put toge...

      Gepostet 19. Okt. 2023 · Walter Bellante

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      Report multi-select values comma separated in a single row in exported CSV from Explore
      Beantwortet
      The current behavior when exporting a CSV from Explore creates a new row for a ticket for each value in a multi select f...

      Gepostet 23. Mai 2023 · Marcus Vickers

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