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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature Request: Macros, Triggers, Automations in Explore

      Feature Request Summary:

      I would like to be able to see data ...

      Gepostet 18. März 2022 · CJ Johnson

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      Possibilidade de colocar um texto informativo em campo do explore: "i"
      Nos relatório do explore possibilitar colocar um "i" nos campos, pra que quando o usuário passar o cursor do mouse apare...

      Gepostet 14. Feb. 2025 · Ana Beatriz Nicolete

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      Add a data table to the FiveTran Schema which captures every time a zendesk user has viewed a ticket
      Would it be possible to add a new data table to the FiveTran Schema which captures every time a zendesk user is viewing ...

      Gepostet 14. Feb. 2025 · Kyle Hooper

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      Explorer　ダッシュボードの配信スケジュール設定について
      週1回ダッシュボードの「配信スケジュール設定」を利用して、データの出力を検討しています。 現状では「メンバーまたはグループ」への「メール配信」の設定しかありません。 メール添付での送信ではなく、指定の共有フォルダに保存できるようご検討願いま...

      Gepostet 19. Feb. 2025 · 加藤　暁生

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      feature request: show country in talk reporting, cant see where users call us from
      Hello! I recently enabled international outbound calls and I wanted to see which countries call us the most to calculate...

      Gepostet 18. Feb. 2025 · Pedro Cassian

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      Let me open queries in a new browser tab
      Geplant
      When I cmd+click on a query from the query list, I want it to open in a new tab. I often want to compare multiple querie...

      Gepostet 29. Juni 2021 · CJ Johnson

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      CSAT Customization
      Geplant
      1. Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even...

      Gepostet 17. März 2024 · Noriko Gipp

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      Let me re-assign dashboard ownership
      Abgeschlossen
      I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...

      Gepostet 11. Feb. 2021 · CJ Johnson

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      Expand the Backlog data set options
      Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in ...

      Gepostet 22. Aug. 2024 · bill cicchetti

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      Feature Request: Reporting on Article Labels in Explore
      Nicht geplant
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Gepostet 10. Sept. 2020 · Michael Collins

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