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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Cannot customize message in Zendesk Explore for schedule delivery
      In the legacy Explore dashboard, when you select “Schedule” there is an option to customize the message that is sent wit...

      Gepostet 25. Feb. 2025 · LWD Support

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      Create report from two different datasets
      Beantwortet
      I would like the ability to create a query using metrics from two different datasets. For example, creating a query for ...

      Gepostet 25. Sept. 2020 · Ryan Boyer

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      Missed Assignment Count/Percentage in Zendesk Messaging
      Feature Request Summary: -Currently, there is no native metric within Zendesk Explore for tracking "Missed Assignments" ...

      Gepostet 02. Sept. 2024 · Jahn

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      [Improvement] Adjust functionality of All History setting in Explore dashboard time filter
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 20. Mai 2024 · Sam

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      Acceptance Rate on Agent Level for Messaging
      Feature Request: Agent-Level Acceptance Rate for MessagingCurrently, the Acceptance Rate metric in Zendesk messaging is ...

      Gepostet 21. Jan. 2025 · Jahn

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      Exclude individual reports from Dashboard Data Restrictions
      We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

      Gepostet 27. Feb. 2025 · D.Fitz

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      It is very easy to accidentally delete an entire dashboard in beta dashboard builder
      In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

      Gepostet 04. Okt. 2023 · Jordan Means

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics.While it is doable hardcodi...

      Gepostet 18. Apr. 2024 · Tiziano Di Rauso

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      Populating Problem Ticket Subject in Explore
      Feature Request Summary:  Zendesk Explore should have a way to see problem ticket IDs, the subject of problem tickets, ...

      Gepostet 27. Feb. 2023 · Kelley Ring

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      DATE_DIFF() Between 2 Custom Attributes
      Nicht geplant
      I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

      Gepostet 20. Okt. 2021 · Joanna Kime

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