Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Add "all history" to time filters on new dashboard
      This option is needed, otherwise you have to go into custom and set a wide date. 

      Gepostet 13. Nov. 2024 · Ashley M

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Gepostet 28. Sept. 2022 · mfg

      6

      Follower

      5

      Stimmen

      4

      Kommentare

      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Gepostet 26. Nov. 2019 · Michael Ferri

      39

      Follower

      35

      Stimmen

      27

      Kommentare

      Download reports from the new dashboards on Explore
      Beantwortet
      Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

      Gepostet 28. Nov. 2024 · Mayra

      4

      Follower

      0

      Stimmen

      4

      Kommentare

      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents.  Using this me...

      Gepostet 05. Feb. 2025 · Stuart French

      1

      Follower

      2

      Stimmen

      1

      Kommentar

      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Gepostet 04. Feb. 2025 · 加藤　暁生

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Explore color conditional formatting is only in Table format :(
      Unfortunately, seems not possible to color coding your query reports only but in tables, it would be a very appreciated ...

      Gepostet 26. März 2020 · Diego

      21

      Follower

      15

      Stimmen

      11

      Kommentare

      Pre-built metrics and/or ticket events for skill timeouts
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 28. Jan. 2025 · Martin Sasse

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Customer Response Visibility for New CAST Survey
      Hi,   I recently configured Zendesk's New CAST Survey launch, however we can't see the customer's reaction because there...

      Gepostet 28. Jan. 2025 · Forever New Admin

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Why am I missing some much customization?
      I want to preface that if there are methods to accomplish what I'm talking about, they aren't clearly documented anywher...

      Gepostet 29. Jan. 2025 · Sam

      2

      Follower

      0

      Stimmen

      2

      Kommentare