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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets.  I want to be able to create a report which shows the 'Intelli...

      Gepostet 21. Nov. 2024 · Stuart French

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      Allow reports to show 0 value columns
      We have reports set up to display created ticket counts for different parameters as a column graph. For example tickets ...

      Gepostet 30. Jan. 2025 · Chris

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      Setting a filter default state
      Abgeschlossen
      Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of th...

      Gepostet 19. Apr. 2019 · Elizabeth Toy

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      I want to open the Explore report in a new tab.
      Hello, I have a request regarding the report display in Explore. When opening multiple reports from the report list, it...

      Gepostet 20. Apr. 2023 · とうま

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      Sorting results by attribute in a table chart format
      From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 ...

      Gepostet 29. Juli 2019 · Hillary Latham

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      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Gepostet 30. Apr. 2024 · Miguel Contreras

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      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Nicht geplant
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to u...

      Gepostet 19. Apr. 2023 · Anastasia Kachanova

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      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team,    Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly ben...

      Gepostet 03. Juli 2024 · Georgi Tanchev

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      Sending a Scheduled Report in Explore
      Geplant
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Gepostet 19. Dez. 2019 · Ruth Nogueron

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Gepostet 14. März 2022 · Zach Burns

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