Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Internal notes not emailed to Light Agent requesters19 Stimmen 5 Kommentare
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Creating, managing, and using organizations11 Stimmen 7 Kommentare
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Need for Custom Headers in Webhooks2 Stimmen 0 Kommentare
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Adding recorded voice messages to outbound calls2 Stimmen 0 Kommentare
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In View Filtering2 Stimmen 0 Kommentare
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Custom fields ( drop-down and text )not display in Business Rule conditions dropdown.0 Stimmen 1 Kommentar
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Create a trigger based on the condition if a CC matches some emailaddress15 Stimmen 11 Kommentare
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Auto Populate Ticket Form with Lookup Fields without having to submit2 Stimmen 1 Kommentar
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Agent workspace customer e-mail1 Stimme 0 Kommentare
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More views in one page-1 Stimmen 2 Kommentare
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Remove filter option4 Stimmen 2 Kommentare
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Jump to Oldest Message Button - Agent Workspace4 Stimmen 3 Kommentare
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Response time heatmaps in ticket views0 Stimmen 0 Kommentare
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Custom Role Permissions1 Stimme 1 Kommentar
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Making it easier for agents to find Macros17 Stimmen 11 Kommentare
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Remember filters in Knowledge tab in the Context panel4 Stimmen 5 Kommentare
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Public Reply box bug1 Stimme 3 Kommentare
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Auto Processing Rules for Suspended Tickets26 Stimmen 17 Kommentare
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Formatting Descriptions on Ticket Forms22 Stimmen 35 Kommentare
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Set Due Date Automatically when Ticket is Submitted2 Stimmen 12 Kommentare
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Add trigger condition: Schedule is present/Not present0 Stimmen 0 Kommentare
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Feedback: Zendesk & YouTube Integration Needed21 Stimmen 21 Kommentare
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Zendesk + YouTube1 Stimme 1 Kommentar
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App Stores and Social Media integration4 Stimmen 5 Kommentare
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More Views shown on the UI6 Stimmen 2 Kommentare
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Using text as a reply option regardless of what channel customer uses.1 Stimme 0 Kommentare
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Show View description in Agent Workspace3 Stimmen 1 Kommentar
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Integrated translator for channel integration0 Stimmen 1 Kommentar
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Simplified email threading - Make images render in the email thread history7 Stimmen 1 Kommentar