Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Admin tool request: List of suspended users Abgeschlossen80 Stimmen 74 Kommentare
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I should be able to create a view for the tickets I'm CC'd on132 Stimmen 72 Kommentare
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Notify agent if requester email is bounced or rejected90 Stimmen 72 Kommentare
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JIRA integration supports attachments65 Stimmen 72 Kommentare
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Stopping the reopening tickets by a ' Thank you ' response.67 Stimmen 68 Kommentare
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Show ticket title in tab, not requester name111 Stimmen 67 Kommentare
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Dashboard "Updates to your tickets" mark checked53 Stimmen 63 Kommentare
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Attach multiple Zendesk domains to one Jira Nicht geplant40 Stimmen 63 Kommentare
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Comment on comments in Facebook threads Beantwortet66 Stimmen 63 Kommentare
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Trigger Conditions: Sender email address49 Stimmen 59 Kommentare
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Nicht geplant181 Stimmen 59 Kommentare
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Link user field with ticket field78 Stimmen 59 Kommentare
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Agent Workspace: Keep content from internal note if changing to public reply70 Stimmen 58 Kommentare
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SMTP Email delivery method Geplant54 Stimmen 56 Kommentare
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Allow a trigger to post comment updates Nicht geplant110 Stimmen 55 Kommentare
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Allow admins to delete satisfaction ratings Nicht geplant26 Stimmen 54 Kommentare
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Functionality to pause an SLA Geplant38 Stimmen 54 Kommentare
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Reporting - Skipped tickets within the "play-mode" Geplant79 Stimmen 54 Kommentare
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Geplant19 Stimmen 54 Kommentare
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Erase tags59 Stimmen 53 Kommentare
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Use Followers as VIEW parameter conditions Geplant93 Stimmen 52 Kommentare
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Ability to prohibit merging of tickets across organizations54 Stimmen 51 Kommentare
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Customize Agent Workspace44 Stimmen 50 Kommentare
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views should include the condition "subject"89 Stimmen 50 Kommentare
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Allow end users to update fields after ticket is created67 Stimmen 50 Kommentare
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Restricting tickets visibility to Brand Geplant50 Stimmen 49 Kommentare
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Ability to set Requester:Organization from Triggers29 Stimmen 48 Kommentare
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Remove dashboard updates once ticket is viewed25 Stimmen 47 Kommentare
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Attach multiple Zendesk domains, single Slack team18 Stimmen 46 Kommentare
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Side Conversations - Microsoft Teams Integration Abgeschlossen48 Stimmen 44 Kommentare