Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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New field type: Time38 Stimmen 25 Kommentare
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Communicating with users about internal comments vs. public comments from email replies12 Stimmen 21 Kommentare
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Change the notification sound in Support app1 Stimme 14 Kommentare
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Create custom sections in ticket forms16 Stimmen 7 Kommentare
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Allow date to be cleared in triggers and automations33 Stimmen 29 Kommentare
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Netsuite emails always suspended0 Stimmen 19 Kommentare
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Adding ability to restrict views to tickets updated by end user7 Stimmen 21 Kommentare
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Out Of Office Notifications Recorded In Ticket22 Stimmen 18 Kommentare
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Why does Facebook integration pull in comments from posts for only one week?22 Stimmen 19 Kommentare
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Bulk Import Ticket Field Values30 Stimmen 33 Kommentare
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Ability to update Skills from macros or triggers24 Stimmen 35 Kommentare
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Opening up "has attachment" as a trigger/automation condition48 Stimmen 36 Kommentare
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Suspended Tickets View Improvements36 Stimmen 13 Kommentare
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Stop additional rules after conditions are met7 Stimmen 10 Kommentare
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Forwarding Emails to an external email19 Stimmen 29 Kommentare
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New Feature Request:Link to multiple JIRA instances13 Stimmen 30 Kommentare
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Feature Request: Advanced GDPR tools/functionality19 Stimmen 16 Kommentare
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GDPR - Automatically deleting old tickets via the automation feature29 Stimmen 29 Kommentare
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Comments by users not explicitly added to the ticket will be flagged45 Stimmen 25 Kommentare
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JIRA App - Allow me to copy from custom fields5 Stimmen 3 Kommentare
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Zendesk Search should look into attachments24 Stimmen 30 Kommentare
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New Multi-Select Field and Conditional Fields App13 Stimmen 30 Kommentare
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Auto Processing Rules for Suspended Tickets27 Stimmen 17 Kommentare
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Inline images for users not just agents26 Stimmen 22 Kommentare
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Customize search results columns119 Stimmen 100 Kommentare
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Zendesk background colours37 Stimmen 31 Kommentare
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Attachments on Organizations22 Stimmen 29 Kommentare
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Disable / Un-check 'Create follow-up' option54 Stimmen 71 Kommentare
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Trigger Conditions: Sender email address46 Stimmen 57 Kommentare
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Back up and restore site45 Stimmen 16 Kommentare