Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Please Move Notifications off of the Play button7 Stimmen 10 Kommentare
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Incorrect Satisfaction Ratings5 Stimmen 12 Kommentare
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SLA full resolution time and impending breach color change. Geplant14 Stimmen 20 Kommentare
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Split a Ticket7 Stimmen 4 Kommentare
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Option to assume as an agent Beantwortet2 Stimmen 13 Kommentare
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Ticket Merge only merges last comment4 Stimmen 4 Kommentare
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Instagram DMs as Tickets instead of Chats Beantwortet4 Stimmen 3 Kommentare
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Child Ticket as internal note0 Stimmen 0 Kommentare
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internal note's copy - pasting system7 Stimmen 9 Kommentare
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サイドカンバセーションで送信したメールの署名 (Signature for emails sent in side conversations)0 Stimmen 0 Kommentare
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New layout is absolutely terrible.12 Stimmen 9 Kommentare
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Ticket tabs on new Agent Workspace interface11 Stimmen 4 Kommentare
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Linked Problem ticket field not usable by triggers automations macros35 Stimmen 16 Kommentare
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Custom "text block" field for tickets2 Stimmen 1 Kommentar
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Exporting fields and their values together1 Stimme 0 Kommentare
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Migration to Workspaces Ticket Layout3 Stimmen 3 Kommentare
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Zendesk Ticket view should have an option "Jump to Oldest message"2 Stimmen 2 Kommentare
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Is there a way to customise the latest upgrade4 Stimmen 6 Kommentare
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Extend incremental search to end-user views2 Stimmen 0 Kommentare
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Drag and drop when creating tickets1 Stimme 0 Kommentare
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Feature Request: Flag Macros that needs adjustments3 Stimmen 1 Kommentar
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Enforce required ticket fields to be filled prior to merging6 Stimmen 5 Kommentare
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Ticket filtering and sorting9 Stimmen 8 Kommentare
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Whatsapp templated messages for support tickets10 Stimmen 2 Kommentare
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Recalculate SLA metric when ticket priority is changed4 Stimmen 1 Kommentar
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Dynamic SLA Reporting1 Stimme 5 Kommentare
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Ticket Details should be sorted newest to oldest2 Stimmen 1 Kommentar
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UX Improvements - a collection5 Stimmen 9 Kommentare
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Recover (soft) deleted user17 Stimmen 11 Kommentare
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Role Permissions for Groups and Organizations30 Stimmen 25 Kommentare