Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Enable dynamic content in the email template26 Stimmen 30 Kommentare
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Provide a way to add deep or permanent links to specific comments in a Ticket44 Stimmen 32 Kommentare
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Add View Option for Tickets Without First Reply10 Stimmen 17 Kommentare
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Making it easier for agents to find Macros17 Stimmen 11 Kommentare
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"Requester can see this comment" default setting92 Stimmen 67 Kommentare
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Bulk Edit Ticket Requester28 Stimmen 41 Kommentare
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Link user field with ticket field74 Stimmen 58 Kommentare
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Zendesk autopopulates major domains such as outlook.com in the New organization creation screen9 Stimmen 14 Kommentare
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Timestamp in chat transcript in UTC27 Stimmen 35 Kommentare
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Ability to set Requester:Organization from Triggers25 Stimmen 43 Kommentare
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Change sender address when creating a NEW ticket on behalf of the requester43 Stimmen 36 Kommentare
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Ability to forward emails into an existing ticket52 Stimmen 83 Kommentare
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Dashboard "Updates to your tickets" mark checked50 Stimmen 58 Kommentare
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New Ticket Desktop Notification142 Stimmen 112 Kommentare
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Trigger Received At38 Stimmen 32 Kommentare
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Audit Logs52 Stimmen 71 Kommentare
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Ability to print ticket without internal note/comment39 Stimmen 42 Kommentare
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Notify agent if requester email is bounced or rejected79 Stimmen 61 Kommentare
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Ability to prohibit merging of tickets across organizations50 Stimmen 46 Kommentare
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Zendesk query - draft messages25 Stimmen 39 Kommentare
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Erase tags59 Stimmen 52 Kommentare
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JIRA integration supports attachments62 Stimmen 70 Kommentare
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Stopping the reopening tickets by a ' Thank you ' response.65 Stimmen 67 Kommentare
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Ticket export tool for End-users (Export tickets by organization)67 Stimmen 85 Kommentare
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views should include the condition "subject"88 Stimmen 49 Kommentare
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Allow end users to update fields after ticket is created47 Stimmen 43 Kommentare
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Preserve Group and Assignee for user-generated follow-up tickets89 Stimmen 102 Kommentare
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Add 'Remove cc' trigger/automation action145 Stimmen 187 Kommentare
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Add end-user as CC via Trigger or Automation470 Stimmen 509 Kommentare
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[Closed for comments] Add or Edit Tags on Closed tickets336 Stimmen 260 Kommentare