Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Agent Workspace Feedback Geplant22 Stimmen 15 Kommentare
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Reverse Chronological order to Agent Workspace please Geplant5 Stimmen 2 Kommentare
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Customer satisfaction customization Geplant18 Stimmen 28 Kommentare
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CSAT Customization Geplant8 Stimmen 10 Kommentare
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Allowing end users to see On-Hold Geplant5 Stimmen 16 Kommentare
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Restricting internal notes visibility to a particular group / role / brand Geplant0 Stimmen 5 Kommentare
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SLA Alerting in Minutes Geplant69 Stimmen 80 Kommentare
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Granular Permission for Agent Actions on End Users.... STILL NOT A THING? Geplant0 Stimmen 1 Kommentar
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Please change the ticket view to newest reply on top and the reply to (internal and external) on top Geplant4 Stimmen 4 Kommentare
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Use Followers as VIEW parameter conditions Geplant93 Stimmen 52 Kommentare
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Prioritisation for Skills in Skills Based Routing Geplant4 Stimmen 5 Kommentare
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Please revert the change to the email thread order Geplant9 Stimmen 8 Kommentare
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SLA policy based on Status of ticket Geplant6 Stimmen 1 Kommentar
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SLAs should work properly with social messaging and Talk lines! Geplant4 Stimmen 5 Kommentare
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Disable the Default Organisations Feature Geplant4 Stimmen 7 Kommentare
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Triggers and automations on Whatsapp Geplant12 Stimmen 24 Kommentare
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Mobile App Side Conversations Geplant21 Stimmen 34 Kommentare
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WhatsApp Automatic Satisfaction Survey Geplant1 Stimme 9 Kommentare
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Functionality to pause an SLA Geplant38 Stimmen 54 Kommentare
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feature request: cc function on side conversations Geplant16 Stimmen 13 Kommentare
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Do a search from within a View and keep that search limited to the tickets within that View Geplant11 Stimmen 5 Kommentare
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How to view a list of all Organizations, with the Organization fields as the columns? Geplant17 Stimmen 35 Kommentare
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Geplant19 Stimmen 54 Kommentare
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Unrestricted File Upload Vulnerability Geplant2 Stimmen 10 Kommentare
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identify from which social media account does the ticket was created if it's all listed under 1 brand Geplant1 Stimme 1 Kommentar
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View on Followers Geplant8 Stimmen 6 Kommentare
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Adding Fields To Views Geplant9 Stimmen 7 Kommentare
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Business hours intervals Geplant2 Stimmen 2 Kommentare
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Feedback: Pathfinder Geplant15 Stimmen 17 Kommentare
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Geplant1 Stimme 1 Kommentar