Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product Feedback Post Template Angeheftet1 Stimme 0 Kommentare
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Product feedback guidelines & how to write a good feedback post Angeheftet0 Stimmen 0 Kommentare
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Service Level Agreements - please share your feedback! Angeheftet Angesagt2 Stimmen 23 Kommentare
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Triggers and Automations - please share your feedback. Angeheftet Angesagt0 Stimmen 18 Kommentare
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Feature Request: Flag Macros that needs adjustments1 Stimme 1 Kommentar
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SLA for agent-created tickets Geplant17 Stimmen 14 Kommentare
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Creating Subgroups to Manage Departments5 Stimmen 16 Kommentare
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Feature Request: Add the ability to suspend or deactivate Organizations12 Stimmen 7 Kommentare
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Feature Request: Add the ability to mark all users of an organization as suspended13 Stimmen 8 Kommentare
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Enforce required ticket fields to be filled prior to merging6 Stimmen 5 Kommentare
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Default different brands for agent1 Stimme 0 Kommentare
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Add categories (subviews, dropdown view) function to Views110 Stimmen 58 Kommentare
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Ticket filtering and sorting9 Stimmen 8 Kommentare
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Trigger Conditions: Sender email address42 Stimmen 51 Kommentare
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Whatsapp templated messages for support tickets8 Stimmen 2 Kommentare
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Use Followers as VIEW parameter conditions Geplant72 Stimmen 39 Kommentare
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Recalculate SLA metric when ticket priority is changed-1 Stimmen 1 Kommentar
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Bulk Edit w/ Macro is Updating unselected Solved Tickets0 Stimmen 1 Kommentar
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Triggers and automations on Whatsapp Beantwortet9 Stimmen 21 Kommentare
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Dynamic SLA Reporting1 Stimme 5 Kommentare
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Please revert the change to the email thread order1 Stimme 1 Kommentar
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Ticket Details should be sorted newest to oldest1 Stimme 1 Kommentar
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Feature request: Edit/delete a comment on a ticket Nicht geplant7 Stimmen 8 Kommentare
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Required fields are not really REQUIRED1 Stimme 9 Kommentare
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Need feedback on the release of a Markdown enhancement in Agent Workspace4 Stimmen 19 Kommentare
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Feature request: ability to set text inputs on custom form fields through macros.17 Stimmen 8 Kommentare
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Ability to print ticket without internal note/comment38 Stimmen 40 Kommentare
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UX Improvements - a collection4 Stimmen 9 Kommentare
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Recover (soft) deleted user16 Stimmen 11 Kommentare
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Role Permissions for Groups and Organizations30 Stimmen 25 Kommentare