Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Comment on comments in Facebook threads Beantwortet66 Stimmen 62 Kommentare
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Support: Restrict Attachments by File Type Beantwortet31 Stimmen 39 Kommentare
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Allow editing of "Your email address" text description on "Submit a request" Beantwortet1 Stimme 30 Kommentare
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Adding non-agent CC in Macros Beantwortet43 Stimmen 22 Kommentare
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2-Factor authentication for Enduser Beantwortet15 Stimmen 21 Kommentare
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Embedding hyperlinks in dynamic content Beantwortet41 Stimmen 17 Kommentare
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Allow requestors to add emails to be CC'd on their support form request Beantwortet2 Stimmen 15 Kommentare
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Option to assume as an agent Beantwortet3 Stimmen 15 Kommentare
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Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply Beantwortet30 Stimmen 14 Kommentare
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Warm Transfer Chats in Agent Workspace Beantwortet9 Stimmen 10 Kommentare
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Unable to send Email addresses with accented characters Beantwortet6 Stimmen 9 Kommentare
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How can I open a ticket with zendesk support? Beantwortet0 Stimmen 8 Kommentare
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Limited functionality for bulleted and number lists in Support Beantwortet6 Stimmen 8 Kommentare
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티켓 해결 시 종료가 넘어가는 시간을 늘려주세요. Beantwortet0 Stimmen 7 Kommentare
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Automatic merging tickets Beantwortet5 Stimmen 7 Kommentare
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Zendesk / Google Chat / Slack? Beantwortet0 Stimmen 6 Kommentare
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CC Functionality & Notifications Beantwortet0 Stimmen 6 Kommentare
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Support chat bubble unnecessary and poorly placed Beantwortet2 Stimmen 6 Kommentare
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Links created when text has number sign Beantwortet2 Stimmen 5 Kommentare
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Click tab to copy ticket ID Beantwortet6 Stimmen 5 Kommentare
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Slack Integration Endpoint API Target Failures Beantwortet1 Stimme 5 Kommentare
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Bump Bump Solve Issue Beantwortet0 Stimmen 4 Kommentare
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Audit Logs need to be viewable in local time Beantwortet2 Stimmen 4 Kommentare
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Mark Organizations upon creation Beantwortet0 Stimmen 3 Kommentare
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Comment Order for end users Beantwortet1 Stimme 3 Kommentare
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Repeating Field Beantwortet0 Stimmen 3 Kommentare
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My internal notes are showing up as public replies and nobody at Zendesk is able to help me Beantwortet0 Stimmen 3 Kommentare
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View All Tickets For a Customer Without Clicking Profile Beantwortet1 Stimme 3 Kommentare
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Tagging based on Satisfaction comments Beantwortet0 Stimmen 3 Kommentare
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Instagram DMs as Tickets instead of Chats Beantwortet5 Stimmen 3 Kommentare