Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Comment on comments in Facebook threads Beantwortet
- Kirstine Fallingborg
- 13. Mai 2014 07:34
66 Stimmen 62 Kommentare
Adding non-agent CC in Macros Beantwortet
- Steve Rinehart
- 18. April 2019 18:35
43 Stimmen 22 Kommentare
Embedding hyperlinks in dynamic content Beantwortet
- Manon Delaune
- 22. Oktober 2018 15:46
41 Stimmen 17 Kommentare
Support: Restrict Attachments by File Type Beantwortet
- Zac Garcia
- 31. Mai 2019 15:38
31 Stimmen 39 Kommentare
Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply Beantwortet
- Patrick Sondak
- 6. Oktober 2020 12:31
30 Stimmen 14 Kommentare
2-Factor authentication for Enduser Beantwortet
- サポートエンジニア
- 22. Februar 2021 09:01
15 Stimmen 22 Kommentare
New Agent Workspace - Public / Private Beantwortet
- Ian Morgan
- 1. Oktober 2020 10:29
14 Stimmen 3 Kommentare
Warm Transfer Chats in Agent Workspace Beantwortet
- Khajik Khajadourian
- 8. September 2021 21:50
9 Stimmen 10 Kommentare
Click tab to copy ticket ID Beantwortet
- Nils Odlund
- 22. April 2022 08:51
6 Stimmen 5 Kommentare
Limited functionality for bulleted and number lists in Support Beantwortet
- Adrian Bishop
- 12. April 2021 08:51
6 Stimmen 8 Kommentare
Unable to send Email addresses with accented characters Beantwortet
- Jacob Bergman
- 3. November 2020 07:33
6 Stimmen 9 Kommentare
Automatic merging tickets Beantwortet
- Miguel Matias
- 21. Januar 2020 16:57
6 Stimmen 7 Kommentare
Instagram DMs as Tickets instead of Chats Beantwortet
- Lucinda Ung
- 8. November 2021 19:13
5 Stimmen 3 Kommentare
Option to assume as an agent Beantwortet
- Johnny J
- 8. Oktober 2021 13:20
3 Stimmen 15 Kommentare
Internal/public notes edit Beantwortet
- italerts
- 15. Februar 2021 17:18
3 Stimmen 1 Kommentar
Links created when text has number sign Beantwortet
- Brian Hemesath
- 11. Juli 2022 21:38
2 Stimmen 5 Kommentare
Allow requestors to add emails to be CC'd on their support form request Beantwortet
- Lisa
- 10. Januar 2022 19:08
2 Stimmen 15 Kommentare
Support chat bubble unnecessary and poorly placed Beantwortet
- Cooper
- 23. Oktober 2021 18:04
2 Stimmen 6 Kommentare
Audit Logs need to be viewable in local time Beantwortet
- Ben Wilcox
- 30. Juni 2021 13:30
2 Stimmen 4 Kommentare
Facebook Comments - unable to "reply" user's comments on posts Beantwortet
- Carmen
- 17. August 2023 14:03
1 Stimme 2 Kommentare
Trigger Won't Save Beantwortet
- Andy Thompson
- 28. Juni 2023 19:12
1 Stimme 2 Kommentare
Comment Order for end users Beantwortet
- Susan Schneider
- 18. Mai 2023 17:54
1 Stimme 3 Kommentare
Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!] Beantwortet
- CJ Johnson
- 24. August 2022 23:02
- Bearbeitet
1 Stimme 2 Kommentare
More audit log filters Beantwortet
- Gerardo
- 26. Juli 2022 08:02
1 Stimme 2 Kommentare
Loss of colors when copying/pasting Beantwortet
- Virginie
- 25. Juli 2022 14:58
1 Stimme 2 Kommentare
Text Input Field Beantwortet
- Travis Lilly
- 26. Mai 2022 00:40
1 Stimme 2 Kommentare
View All Tickets For a Customer Without Clicking Profile Beantwortet
- Iris
- 12. Mai 2022 18:44
1 Stimme 3 Kommentare
Unmerging users Beantwortet
- 橡皮泥
- 15. April 2022 07:12
1 Stimme 1 Kommentar
CSAT Reviews Beantwortet
- Kristen DiRocco
- 15. November 2021 18:03
1 Stimme 2 Kommentare
Need Image and hyperlink Support for Slack-Zendesk Integration Beantwortet
- Jimmy Rufo
- 24. September 2021 13:34
1 Stimme 3 Kommentare

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