Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Product Feedback Post Template Angeheftet1 Stimme 0 Kommentare
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Product feedback guidelines & how to write a good feedback post Angeheftet0 Stimmen 0 Kommentare
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Service Level Agreements - please share your feedback! Angeheftet Angesagt2 Stimmen 23 Kommentare
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Triggers and Automations - please share your feedback. Angeheftet Angesagt0 Stimmen 18 Kommentare
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Add end-user as CC via Trigger or Automation470 Stimmen 507 Kommentare
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[Closed for comments] Add or Edit Tags on Closed tickets332 Stimmen 260 Kommentare
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Add 'Remove cc' trigger/automation action144 Stimmen 184 Kommentare
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New Ticket Desktop Notification140 Stimmen 112 Kommentare
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Preserve Group and Assignee for user-generated follow-up tickets86 Stimmen 101 Kommentare
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Customize search results columns112 Stimmen 96 Kommentare
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Ability to forward emails into an existing ticket48 Stimmen 79 Kommentare
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Ticket export tool for End-users (Export tickets by organization)65 Stimmen 73 Kommentare
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JIRA integration supports attachments61 Stimmen 69 Kommentare
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Feature Request - Ability to edit closed tickets86 Stimmen 67 Kommentare
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"Requester can see this comment" default setting91 Stimmen 67 Kommentare
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Audit Logs52 Stimmen 67 Kommentare
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Automatic Refresh in Views82 Stimmen 66 Kommentare
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Disable / Un-check 'Create follow-up' option49 Stimmen 66 Kommentare
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Stopping the reopening tickets by a ' Thank you ' response.64 Stimmen 66 Kommentare
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Add categories (subviews, dropdown view) function to Views110 Stimmen 58 Kommentare
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Link user field with ticket field72 Stimmen 58 Kommentare
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Dashboard "Updates to your tickets" mark checked50 Stimmen 58 Kommentare
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Notify agent if requester email is bounced or rejected71 Stimmen 55 Kommentare
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Change the order of the comments as an agent when viewing a ticket36 Stimmen 54 Kommentare
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Erase tags58 Stimmen 52 Kommentare
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Trigger Conditions: Sender email address42 Stimmen 51 Kommentare
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I should be able to create a view for the tickets I'm CC'd on105 Stimmen 49 Kommentare
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views should include the condition "subject"86 Stimmen 48 Kommentare
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Ability to prohibit merging of tickets across organizations48 Stimmen 45 Kommentare
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Allow end users to update fields after ticket is created44 Stimmen 41 Kommentare