Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Help Zendesk shape the future of our UI Customization initiative Angeheftet Angesagt4 Stimmen 4 Kommentare
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Product feedback guidelines & how to write a good feedback post Angeheftet0 Stimmen 0 Kommentare
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Product Feedback + Feature Request Post Template Angeheftet1 Stimme 3 Kommentare
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[Closed for comments] Add or Edit Tags on Closed tickets342 Stimmen 260 Kommentare
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Add 'Remove cc' trigger/automation action147 Stimmen 186 Kommentare
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New Ticket Desktop Notification144 Stimmen 112 Kommentare
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Preserve Group and Assignee for user-generated follow-up tickets100 Stimmen 106 Kommentare
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Ticket export tool for End-users (Export tickets by organization)76 Stimmen 98 Kommentare
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Ability to forward emails into an existing ticket57 Stimmen 91 Kommentare
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Add categories (subviews, dropdown view) function to Views171 Stimmen 84 Kommentare
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"Requester can see this comment" default setting104 Stimmen 77 Kommentare
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Audit Logs53 Stimmen 77 Kommentare
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Disable / Un-check 'Create follow-up' option56 Stimmen 75 Kommentare
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I should be able to create a view for the tickets I'm CC'd on132 Stimmen 72 Kommentare
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Notify agent if requester email is bounced or rejected90 Stimmen 72 Kommentare
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JIRA integration supports attachments65 Stimmen 72 Kommentare
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Stopping the reopening tickets by a ' Thank you ' response.67 Stimmen 68 Kommentare
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Show ticket title in tab, not requester name111 Stimmen 67 Kommentare
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Dashboard "Updates to your tickets" mark checked53 Stimmen 63 Kommentare
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Trigger Conditions: Sender email address49 Stimmen 59 Kommentare
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Link user field with ticket field78 Stimmen 59 Kommentare
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Agent Workspace: Keep content from internal note if changing to public reply70 Stimmen 58 Kommentare
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Erase tags59 Stimmen 53 Kommentare
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Ability to prohibit merging of tickets across organizations54 Stimmen 51 Kommentare
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Customize Agent Workspace44 Stimmen 50 Kommentare
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views should include the condition "subject"89 Stimmen 50 Kommentare
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Allow end users to update fields after ticket is created66 Stimmen 49 Kommentare
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Ability to set Requester:Organization from Triggers29 Stimmen 48 Kommentare
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Remove dashboard updates once ticket is viewed25 Stimmen 47 Kommentare
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Attach multiple Zendesk domains, single Slack team18 Stimmen 46 Kommentare