Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Feature Request - Ability to edit closed tickets Geplant155 Stimmen 137 Kommentare
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Change the order of the comments as an agent when viewing a ticket Geplant89 Stimmen 125 Kommentare
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Customize search results columns Geplant126 Stimmen 105 Kommentare
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SLA Alerting in Minutes Geplant69 Stimmen 80 Kommentare
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Prioritize Bounced Email Notification Geplant114 Stimmen 77 Kommentare
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SMTP Email delivery method Geplant54 Stimmen 56 Kommentare
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Functionality to pause an SLA Geplant38 Stimmen 54 Kommentare
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Reporting - Skipped tickets within the "play-mode" Geplant79 Stimmen 54 Kommentare
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Geplant19 Stimmen 54 Kommentare
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Use Followers as VIEW parameter conditions Geplant93 Stimmen 52 Kommentare
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Restricting tickets visibility to Brand Geplant50 Stimmen 49 Kommentare
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Support: Restrict Attachments by File Type Geplant32 Stimmen 43 Kommentare
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Does Zendesk Support OpenID Connect? Geplant9 Stimmen 42 Kommentare
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SLA based on internal notes Geplant44 Stimmen 40 Kommentare
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Using Automations Or Triggers To Delete Tickets Geplant18 Stimmen 39 Kommentare
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Multi-select in user profiles & organizations Geplant37 Stimmen 39 Kommentare
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How to view a list of all Organizations, with the Organization fields as the columns? Geplant17 Stimmen 35 Kommentare
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Mobile App Side Conversations Geplant21 Stimmen 34 Kommentare
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SLA for agent-created tickets Geplant23 Stimmen 31 Kommentare
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Customizing Home Dashboard Geplant36 Stimmen 30 Kommentare
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Customer satisfaction customization Geplant18 Stimmen 28 Kommentare
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Triggers and automations on Whatsapp Geplant12 Stimmen 24 Kommentare
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Delete Closed tickets? Geplant5 Stimmen 19 Kommentare
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WhatsApp SLAs Geplant4 Stimmen 18 Kommentare
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Feedback: Pathfinder Geplant15 Stimmen 17 Kommentare
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Allowing end users to see On-Hold Geplant5 Stimmen 16 Kommentare
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Agent Workspace Feedback Geplant22 Stimmen 15 Kommentare
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feature request: cc function on side conversations Geplant16 Stimmen 13 Kommentare
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Agent Workspace Issue Geplant5 Stimmen 12 Kommentare
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Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel) Geplant7 Stimmen 10 Kommentare