Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Feature Request - Ability to edit closed tickets Geplant
- Jay Lee
- 6. September 2019 15:31
155 Stimmen 137 Kommentare
Change the order of the comments as an agent when viewing a ticket Geplant
- Seneca Spurling
- 4. August 2020 00:35
89 Stimmen 125 Kommentare
Customize search results columns Geplant
- Nekotia Jones
- 13. Juli 2017 16:36
126 Stimmen 105 Kommentare
SLA Alerting in Minutes Geplant
- Celia Cottle
- 1. September 2015 17:52
69 Stimmen 80 Kommentare
Prioritize Bounced Email Notification Geplant
- StephanieSmith
- 6. April 2017 18:19
114 Stimmen 77 Kommentare
SMTP Email delivery method Geplant
- Anghor
- 4. Februar 2016 15:24
54 Stimmen 56 Kommentare
Functionality to pause an SLA Geplant
- Andrew Goetz
- 12. Dezember 2017 17:11
38 Stimmen 54 Kommentare
Reporting - Skipped tickets within the "play-mode" Geplant
- Christoph Alexander Theodor Zwanzig
- 5. Mai 2017 11:25
79 Stimmen 54 Kommentare
Can we keep the ticket's status as NEW after assignment until Agent manually updates? Geplant
- Javier Mejia
- 26. Oktober 2010 18:04
19 Stimmen 54 Kommentare
Use Followers as VIEW parameter conditions Geplant
- Thomas (internalnote.com)
- Community Moderator
- 21. Oktober 2019 06:48
93 Stimmen 52 Kommentare
Restricting tickets visibility to Brand Geplant
- Pedro Rodrigues
- 17. Oktober 2018 15:45
50 Stimmen 49 Kommentare
Support: Restrict Attachments by File Type Geplant
- Zac Garcia
- 31. Mai 2019 15:38
32 Stimmen 43 Kommentare
Does Zendesk Support OpenID Connect? Geplant
- Ryan Vogel
- 18. Mai 2017 19:54
9 Stimmen 42 Kommentare
SLA based on internal notes Geplant
- Miriam Rothschild
- 23. Februar 2017 17:21
44 Stimmen 40 Kommentare
Using Automations Or Triggers To Delete Tickets Geplant
- Ria Harris
- 19. August 2021 08:34
18 Stimmen 39 Kommentare
Multi-select in user profiles & organizations Geplant
- Pedro Rodrigues
- 9. Mai 2019 14:12
37 Stimmen 39 Kommentare
How to view a list of all Organizations, with the Organization fields as the columns? Geplant
- Andrew Hood
- 2. März 2015 17:07
17 Stimmen 35 Kommentare
Mobile App Side Conversations Geplant
- Centribal (ex Bimyou)
- 12. Dezember 2018 16:08
21 Stimmen 34 Kommentare
SLA for agent-created tickets Geplant
- Piia Riikonen
- 30. September 2021 07:36
23 Stimmen 31 Kommentare
Customizing Home Dashboard Geplant
- ZDHC Main Account
- 12. Oktober 2021 21:04
36 Stimmen 30 Kommentare
Customer satisfaction customization Geplant
- Robert Jerina
- 2. August 2017 18:00
18 Stimmen 28 Kommentare
Triggers and automations on Whatsapp Geplant
- Alan Z.
- 29. September 2020 07:27
12 Stimmen 24 Kommentare
Delete Closed tickets? Geplant
- Lindsey Spink
- 11. Januar 2023 22:50
5 Stimmen 19 Kommentare
WhatsApp SLAs Geplant
- WhatsApp Connector
- 6. Oktober 2021 08:01
4 Stimmen 18 Kommentare
Feedback: Pathfinder Geplant
- Sebastian
- 29. Oktober 2019 11:57
15 Stimmen 17 Kommentare
Allowing end users to see On-Hold Geplant
- Mark Pinfold
- 8. Juni 2022 08:59
5 Stimmen 16 Kommentare
Agent Workspace Feedback Geplant
- mw
- 24. Januar 2022 10:13
22 Stimmen 15 Kommentare
feature request: cc function on side conversations Geplant
- 杉山潤
- 16. September 2020 23:44
16 Stimmen 13 Kommentare
Agent Workspace Issue Geplant
- Lasse Christiansen
- 8. November 2022 12:54
5 Stimmen 12 Kommentare
Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel) Geplant
- Trudy Slaght
- 27. Oktober 2022 17:01
7 Stimmen 10 Kommentare

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