Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Round Robin assignment Geplant83 Stimmen 134 Kommentare
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Views limitation Geplant103 Stimmen 97 Kommentare
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SLA Alerting in Minutes Geplant62 Stimmen 69 Kommentare
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Prioritize Bounced Email Notification Geplant85 Stimmen 63 Kommentare
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Functionality to pause an SLA Geplant35 Stimmen 54 Kommentare
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Geplant18 Stimmen 54 Kommentare
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SMTP Email delivery method Geplant50 Stimmen 50 Kommentare
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Side Conversations - Microsoft Teams Integration Geplant47 Stimmen 44 Kommentare
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Use Followers as VIEW parameter conditions Geplant77 Stimmen 41 Kommentare
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Does Zendesk Support OpenID Connect? Geplant8 Stimmen 39 Kommentare
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Passing API Header in HTTP Target Geplant18 Stimmen 35 Kommentare
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SLA based on internal notes Geplant42 Stimmen 35 Kommentare
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How to view a list of all Organizations, with the Organization fields as the columns? Geplant17 Stimmen 35 Kommentare
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Reporting - Skipped tickets within the "play-mode" Geplant69 Stimmen 34 Kommentare
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Multi-select in user profiles & organizations Geplant27 Stimmen 27 Kommentare
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Triggers and automations on Whatsapp Geplant11 Stimmen 22 Kommentare
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SLA full resolution time and impending breach color change. Geplant14 Stimmen 20 Kommentare
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Feedback: Pathfinder Geplant15 Stimmen 17 Kommentare
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SLA for agent-created tickets Geplant18 Stimmen 16 Kommentare
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feature request: cc function on side conversations Geplant16 Stimmen 13 Kommentare
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WhatsApp SLAs Geplant2 Stimmen 11 Kommentare
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Unrestricted File Upload Vulnerability Geplant1 Stimme 10 Kommentare
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Improved search for deleted tickets Geplant3 Stimmen 10 Kommentare
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WhatsApp Automatic Satisfaction Survey Geplant1 Stimme 9 Kommentare
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Adding Fields To Views Geplant9 Stimmen 7 Kommentare
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View on Followers Geplant6 Stimmen 6 Kommentare
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Private Groups (Support) - Access to Suspended Tickets view Geplant4 Stimmen 5 Kommentare
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Advanced Features for Customers and Organization views Geplant4 Stimmen 5 Kommentare
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Do a search from within a View and keep that search limited to the tickets within that View Geplant10 Stimmen 5 Kommentare
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Disable the Default Organisations Feature Geplant4 Stimmen 5 Kommentare