Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Customize Status Field Values Geplant
- Ryan Hubbard
- 21. Dezember 2010 20:48
161 Stimmen 150 Kommentare
Round Robin assignment Geplant
- David Jacobson
- 28. Mai 2009 14:28
82 Stimmen 114 Kommentare
Restriction on individual tickets or groups Geplant
- Kristin Bouveng
- 9. März 2016 11:09
88 Stimmen 81 Kommentare
Views limitation Geplant
- Susana Fernandez
- 14. Januar 2020 01:34
84 Stimmen 80 Kommentare
Prioritize Bounced Email Notification Geplant
- StephanieSmith
- 6. April 2017 18:19
83 Stimmen 61 Kommentare
SLA Alerting in Minutes Geplant
- Celia Cottle
- 1. September 2015 17:52
60 Stimmen 59 Kommentare
Can we keep the ticket's status as NEW after assignment until Agent manually updates? Geplant
- Javier Mejia
- 26. Oktober 2010 18:04
18 Stimmen 54 Kommentare
Functionality to pause an SLA Geplant
- Andrew Goetz
- 12. Dezember 2017 17:11
36 Stimmen 53 Kommentare
SMTP Email delivery method Geplant
- Konrad Deskiewicz
- 4. Februar 2016 15:24
49 Stimmen 45 Kommentare
Side Conversations - Microsoft Teams Integration Geplant
- BVN Architecture Service Trust
- 18. September 2019 01:17
45 Stimmen 44 Kommentare
Use Followers as VIEW parameter conditions Geplant
- Thomas Verschoren
- Community Moderator
- 21. Oktober 2019 06:48
72 Stimmen 39 Kommentare
Does Zendesk Support OpenID Connect? Geplant
- Ryan Vogel
- 18. Mai 2017 19:54
8 Stimmen 37 Kommentare
SLA based on internal notes Geplant
- Miriam Rothschild
- 23. Februar 2017 17:21
40 Stimmen 35 Kommentare
How to view a list of all Organizations, with the Organization fields as the columns? Geplant
- Andrew Hood
- 2. März 2015 17:07
17 Stimmen 35 Kommentare
Reporting - Skipped tickets within the "play-mode" Geplant
- Christoph Alexander Theodor Zwanzig
- 5. Mai 2017 11:25
58 Stimmen 31 Kommentare
Multi-select in user profiles & organizations Geplant
- Pedro Rodrigues
- 9. Mai 2019 14:12
25 Stimmen 22 Kommentare
SLA full resolution time and impending breach color change. Geplant
- Coilin Walsh
- 27. September 2017 18:47
14 Stimmen 19 Kommentare
Feedback: Pathfinder Geplant
- sebastian
- 29. Oktober 2019 11:57
15 Stimmen 17 Kommentare
SLA for agent-created tickets Geplant
- Piia Riikonen
- 30. September 2021 07:36
17 Stimmen 14 Kommentare
feature request: cc function on side conversations Geplant
- 杉山潤
- 16. September 2020 23:44
16 Stimmen 13 Kommentare
WhatsApp SLAs Geplant
- Guillermo Prieto
- 6. Oktober 2021 08:01
2 Stimmen 11 Kommentare
Macros - Edit multiple groups without Global Access Geplant
- Oliver Cyples
- 13. April 2021 16:04
9 Stimmen 10 Kommentare
Unrestricted File Upload Vulnerability Geplant
- Login Test
- 9. April 2020 06:28
1 Stimme 10 Kommentare
Improved search for deleted tickets Geplant
- Richard
- 28. Januar 2019 07:52
3 Stimmen 9 Kommentare
Adding Fields To Views Geplant
- Brandon Tidd (729)
- Community Moderator
- 19. November 2019 15:49
9 Stimmen 7 Kommentare
WhatsApp Automatic Satisfaction Survey Geplant
- Victor
- 8. Oktober 2021 17:53
1 Stimme 6 Kommentare
View on Followers Geplant
- Susana Fernandez
- 3. Februar 2020 02:04
6 Stimmen 6 Kommentare
Advanced Features for Customers and Organization views Geplant
- Boris Fernandez
- 10. März 2022 10:25
4 Stimmen 5 Kommentare
Do a search from within a View and keep that search limited to the tickets within that View Geplant
- Heather Rommel
- Community Moderator
- 18. August 2021 18:59
10 Stimmen 5 Kommentare
Disable the Default Organisations Feature Geplant
- Craig Obee
- 19. Januar 2021 17:20
4 Stimmen 5 Kommentare

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