Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Private Groups (Support) - Access to Suspended Tickets view Geplant5 Stimmen 8 Kommentare
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SLAs should work properly with social messaging and Talk lines! Geplant3 Stimmen 4 Kommentare
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Advanced Features for Customers and Organization views Geplant4 Stimmen 5 Kommentare
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identify from which social media account does the ticket was created if it's all listed under 1 brand Geplant1 Stimme 1 Kommentar
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Additional Text Align Options in Agent replies (Centre/right align) Geplant4 Stimmen 5 Kommentare
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WhatsApp Automatic Satisfaction Survey Geplant1 Stimme 9 Kommentare
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WhatsApp SLAs Geplant3 Stimmen 13 Kommentare
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SLA for agent-created tickets Geplant19 Stimmen 18 Kommentare
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SLA policy based on Status of ticket Geplant5 Stimmen 0 Kommentare
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Do a search from within a View and keep that search limited to the tickets within that View Geplant10 Stimmen 5 Kommentare
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Geplant1 Stimme 1 Kommentar
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Disable the Default Organisations Feature Geplant4 Stimmen 6 Kommentare
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Triggers and automations on Whatsapp Geplant11 Stimmen 22 Kommentare
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feature request: cc function on side conversations Geplant16 Stimmen 13 Kommentare
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Prioritisation for Skills in Skills Based Routing Geplant4 Stimmen 4 Kommentare
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Unrestricted File Upload Vulnerability Geplant1 Stimme 10 Kommentare
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View on Followers Geplant6 Stimmen 6 Kommentare
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Allow admins to view agent macros Geplant23 Stimmen 16 Kommentare
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Views limitation Geplant107 Stimmen 113 Kommentare
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Adding Fields To Views Geplant9 Stimmen 7 Kommentare
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Feedback: Pathfinder Geplant15 Stimmen 17 Kommentare
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Use Followers as VIEW parameter conditions Geplant81 Stimmen 42 Kommentare
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Business hours intervals Geplant2 Stimmen 2 Kommentare
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Multi-select in user profiles & organizations Geplant29 Stimmen 28 Kommentare
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Improved search for deleted tickets Geplant3 Stimmen 11 Kommentare
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Mobile App Side Conversations Geplant20 Stimmen 34 Kommentare
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Restricting tickets visibility to Brand Geplant44 Stimmen 36 Kommentare
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Functionality to pause an SLA Geplant35 Stimmen 54 Kommentare
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Passing API Header in HTTP Target Geplant20 Stimmen 35 Kommentare
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SLA full resolution time and impending breach color change. Geplant14 Stimmen 20 Kommentare