Feedback - Ticketing System (Support)
Neuer PostShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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More customization for Group SLAs Geplant0 Stimmen 2 Kommentare
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Granular Permission for Agent Actions on End Users.... STILL NOT A THING? Geplant0 Stimmen 1 Kommentar
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Please change the ticket view to newest reply on top and the reply to (internal and external) on top Geplant4 Stimmen 4 Kommentare
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Restricting internal notes visibility to a particular group / role / brand Geplant0 Stimmen 5 Kommentare
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Ticket interface messages shown at the bottom instead of the top Geplant2 Stimmen 3 Kommentare
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Delete Closed tickets? Geplant6 Stimmen 24 Kommentare
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Agent Workspace Issue Geplant5 Stimmen 12 Kommentare
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Enable Focus Mode in Omnichannel (Or fix the functionality outside omnichannel) Geplant7 Stimmen 10 Kommentare
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Please revert the change to the email thread order Geplant9 Stimmen 8 Kommentare
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Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled Geplant3 Stimmen 4 Kommentare
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SLAs should work properly with social messaging and Talk lines! Geplant4 Stimmen 5 Kommentare
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New Agent Workspace and impact on readability and health (posture/neck issues) Geplant4 Stimmen 2 Kommentare
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Allowing end users to see On-Hold Geplant5 Stimmen 16 Kommentare
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Reverse Chronological order to Agent Workspace please Geplant5 Stimmen 2 Kommentare
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Agent Workspace Feedback Geplant22 Stimmen 15 Kommentare
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Agent's interface. Geplant0 Stimmen 3 Kommentare
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identify from which social media account does the ticket was created if it's all listed under 1 brand Geplant1 Stimme 1 Kommentar
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Customizing Home Dashboard Geplant36 Stimmen 30 Kommentare
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WhatsApp Automatic Satisfaction Survey Geplant1 Stimme 9 Kommentare
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WhatsApp SLAs Geplant4 Stimmen 18 Kommentare
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SLA for agent-created tickets Geplant23 Stimmen 31 Kommentare
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SLA policy based on Status of ticket Geplant6 Stimmen 1 Kommentar
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CSAT Customization Geplant8 Stimmen 10 Kommentare
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Using Automations Or Triggers To Delete Tickets Geplant18 Stimmen 40 Kommentare
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Do a search from within a View and keep that search limited to the tickets within that View Geplant11 Stimmen 5 Kommentare
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Geplant1 Stimme 1 Kommentar
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Disable the Default Organisations Feature Geplant4 Stimmen 7 Kommentare
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Triggers and automations on Whatsapp Geplant12 Stimmen 24 Kommentare
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feature request: cc function on side conversations Geplant16 Stimmen 13 Kommentare
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Change the order of the comments as an agent when viewing a ticket Geplant89 Stimmen 125 Kommentare