Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Private Groups (Support) - Access to Suspended Tickets view Geplant
- Oleg Sakharov
- 27. Juli 2022 11:58
5 Stimmen 8 Kommentare
SLAs should work properly with social messaging and Talk lines! Geplant
- Neill Shurville
- 12. Juli 2022 12:45
3 Stimmen 4 Kommentare
Advanced Features for Customers and Organization views Geplant
- Boris Fernandez
- 10. März 2022 10:25
4 Stimmen 5 Kommentare
identify from which social media account does the ticket was created if it's all listed under 1 brand Geplant
- Oriana J
- 18. November 2021 21:27
1 Stimme 1 Kommentar
Additional Text Align Options in Agent replies (Centre/right align) Geplant
- Sydney Neubauer
- 4. November 2021 23:19
- Bearbeitet
4 Stimmen 5 Kommentare
WhatsApp Automatic Satisfaction Survey Geplant
- Victor
- 8. Oktober 2021 17:53
1 Stimme 9 Kommentare
WhatsApp SLAs Geplant
- WhatsApp Connector
- 6. Oktober 2021 08:01
3 Stimmen 13 Kommentare
SLA for agent-created tickets Geplant
- Piia Riikonen
- 30. September 2021 07:36
19 Stimmen 18 Kommentare
SLA policy based on Status of ticket Geplant
- Gerardo
- 29. September 2021 08:20
5 Stimmen 0 Kommentare
Do a search from within a View and keep that search limited to the tickets within that View Geplant
- Heather Rommel
- Community Moderator
- 18. August 2021 18:59
10 Stimmen 5 Kommentare
Feature Request: Add trigger / automation support for adding Social Channels as Conditions Geplant
- Iree Skinkle
- 26. Juli 2021 19:48
1 Stimme 1 Kommentar
Disable the Default Organisations Feature Geplant
- Craig Obee
- 19. Januar 2021 17:20
4 Stimmen 6 Kommentare
Triggers and automations on Whatsapp Geplant
- Alan Z.
- 29. September 2020 07:27
11 Stimmen 22 Kommentare
feature request: cc function on side conversations Geplant
- 杉山潤
- 16. September 2020 23:44
16 Stimmen 13 Kommentare
Prioritisation for Skills in Skills Based Routing Geplant
- Sally
- 7. Juli 2020 14:23
4 Stimmen 4 Kommentare
Unrestricted File Upload Vulnerability Geplant
- Login Test
- 9. April 2020 06:28
1 Stimme 10 Kommentare
View on Followers Geplant
- Polyglot Group
- 3. Februar 2020 02:04
6 Stimmen 6 Kommentare
Allow admins to view agent macros Geplant
- Adam Borzecki
- 16. Januar 2020 19:11
23 Stimmen 16 Kommentare
Views limitation Geplant
- Polyglot Group
- 14. Januar 2020 01:34
107 Stimmen 113 Kommentare
Adding Fields To Views Geplant
- 729 Solutions
- Community Moderator
- 19. November 2019 15:49
9 Stimmen 7 Kommentare
Feedback: Pathfinder Geplant
- Sebastian Jurk (Team Bitpanda)
- 29. Oktober 2019 11:57
15 Stimmen 17 Kommentare
Use Followers as VIEW parameter conditions Geplant
- Thomas Verschoren
- Community Moderator
- 21. Oktober 2019 06:48
81 Stimmen 42 Kommentare
Business hours intervals Geplant
- Luis Antonio Rigual Narvaez
- 1. Oktober 2019 14:10
2 Stimmen 2 Kommentare
Multi-select in user profiles & organizations Geplant
- Pedro Rodrigues
- 9. Mai 2019 14:12
29 Stimmen 28 Kommentare
Improved search for deleted tickets Geplant
- Richard
- 28. Januar 2019 07:52
3 Stimmen 11 Kommentare
Mobile App Side Conversations Geplant
- Integración OTRS
- 12. Dezember 2018 16:08
20 Stimmen 34 Kommentare
Restricting tickets visibility to Brand Geplant
- Pedro Rodrigues
- 17. Oktober 2018 15:45
44 Stimmen 36 Kommentare
Functionality to pause an SLA Geplant
- Andrew Goetz
- 12. Dezember 2017 17:11
35 Stimmen 54 Kommentare
Passing API Header in HTTP Target Geplant
- Wayne Kulick
- 24. Oktober 2017 13:18
20 Stimmen 35 Kommentare
SLA full resolution time and impending breach color change. Geplant
- Coilin Walsh
- 27. September 2017 18:47
14 Stimmen 20 Kommentare

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