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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Gepostet 04. Dez. 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Gepostet 17. Jan. 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Gepostet 21. Nov. 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Gepostet 29. Sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Gepostet 29. Sept. 2023 · Shawna James

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Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

Gepostet 24. Feb. 2025 · Scott Tynan

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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

Gepostet 11. Feb. 2025 · Sloan

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Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

Gepostet 06. Jan. 2021 · Matt Barry

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Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

Gepostet 24. Feb. 2025 · Scott Tynan

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Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

Gepostet 07. Feb. 2025 · Scott Tynan

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