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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Angeheftet
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Gepostet 04. Dez. 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
      Angeheftet
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Gepostet 17. Jan. 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
      Angeheftet
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Gepostet 21. Nov. 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      Suspended ticket digest generates a ticket
      It's great that we can have a digest of suspended tickets sent on different increments of time.   But the option to have...

      Gepostet 21. Jan. 2025 · Sanchez, Santiago

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      Allowing exceptions to no-reply emails being automatically suspended
      We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...

      Gepostet 28. Feb. 2025 · IT

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      Please include SLA in View Conditions
      Geplant
      Feature Request Summary:  I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...

      Gepostet 06. Juni 2022 · CJ Johnson

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Gepostet 26. Feb. 2025 · Devo

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      Allow editing of "Your email address" text description on "Submit a request"
      Beantwortet
      We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...

      Gepostet 12. Juli 2017 · Stephen Clark

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