Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Gepostet 23. Jan. 2024 · Rolf Hayes

      10

      Follower

      9

      Stimmen

      8

      Kommentare

      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Gepostet 28. Feb. 2025 · Sarah Harrison

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Gepostet 20. Sept. 2012 · Donna Krischke

      84

      Follower

      79

      Stimmen

      58

      Kommentare

      Expose API calls for submitting CSAT (Survey) answers
      Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...

      Gepostet 17. Feb. 2025 · Tijn vs

      2

      Follower

      0

      Stimmen

      2

      Kommentare

      Prioritize Bounced Email Notification
      Abgeschlossen
      Hello, I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable em...

      Gepostet 06. Apr. 2017 · StephanieSmith

      206

      Follower

      160

      Stimmen

      125

      Kommentare

      Zendesk - Helix BMC
      Do we have any plugins for Zendesk - Helix BMC integration?

      Gepostet 03. Feb. 2025 · Gaganreet Singh

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Call Recordings Access for Full Access End Users
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 26. Feb. 2025 · Stephen Whyte

      2

      Follower

      0

      Stimmen

      2

      Kommentare

      Translate tickets (including responses), not just the requester portions
      If responding to a user in a different language, the translate button only translates what they had written, not what yo...

      Gepostet 27. Feb. 2025 · Marcel

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Allow Admins Ability To Manage/Delete Personal or Individual Macros in the User Interface
      Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete person...

      Gepostet 18. Nov. 2024 · Santino Scibelli

      3

      Follower

      5

      Stimmen

      3

      Kommentare

      Set yourself to invisible while viewing tickets
      Feature Request Summary:  Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view ti...

      Gepostet 31. Mai 2022 · Sydney Neubauer

      17

      Follower

      29

      Stimmen

      12

      Kommentare