Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Making it easier for agents to find Macros
      I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...

      Gepostet 14. Juli 2016 · Joe

      29

      Follower

      38

      Stimmen

      23

      Kommentare

      Preventing form submission based on option slected
      Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...

      Gepostet 08. Nov. 2023 · Mark

      6

      Follower

      5

      Stimmen

      5

      Kommentare

      Automatic Refresh in Views
      Nicht geplant
      We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

      Gepostet 27. Mai 2021 · Krista Zaloudek

      162

      Follower

      154

      Stimmen

      133

      Kommentare

      Create new ticket with triggers
      Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past ...

      Gepostet 30. Apr. 2020 · Erica Deshotel

      30

      Follower

      21

      Stimmen

      27

      Kommentare

      Dynamic Content Search Bar
      Geplant
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Gepostet 27. Sept. 2021 · سعيدة | Saeeda

      33

      Follower

      29

      Stimmen

      22

      Kommentare

      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Geplant
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Gepostet 30. Dez. 2020 · Tom Metz

      33

      Follower

      20

      Stimmen

      26

      Kommentare

      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Gepostet 23. Jan. 2024 · Rolf Hayes

      10

      Follower

      9

      Stimmen

      8

      Kommentare

      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Gepostet 14. Feb. 2024 · Jon Durlauf

      10

      Follower

      7

      Stimmen

      7

      Kommentare

      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Gepostet 28. Feb. 2025 · Sarah Harrison

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Gepostet 20. Sept. 2012 · Donna Krischke

      84

      Follower

      79

      Stimmen

      58

      Kommentare