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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Angeheftet
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Gepostet 04. Dez. 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
      Angeheftet
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Gepostet 17. Jan. 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
      Angeheftet
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Gepostet 21. Nov. 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
      Angeheftet
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Gepostet 29. Sept. 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Angeheftet
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 29. Sept. 2023 · Shawna James

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      The "Internal Note" and "Autoreply" trigger actions in Zendesk do not allow to post multiple notes or replies.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 04. März 2025 · Andrei Vasin

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      Deactivate field values instead of deleting them
      What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...

      Gepostet 23. Jan. 2019 · Chris Fassano

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      Recover (soft) deleted user
      Nicht geplant
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Gepostet 28. Mai 2019 · Sebastiaan Wijchers

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      Add a button to suggest first reply
      We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...

      Gepostet 06. März 2025 · Pan Pan

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      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Gepostet 06. März 2025 · Julian Kossak

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