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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Bring back visibility of CSAT Comments
      Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...

      Gepostet 18. Okt. 2024 · Chris Nugent

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      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Gepostet 14. Feb. 2024 · Jon Durlauf

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      Allowing exceptions to no-reply emails being automatically suspended
      We were recently told by Zendesk support that messages from no-reply email addresses will automatically suspended in Zen...

      Gepostet 28. Feb. 2025 · IT

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      Please include SLA in View Conditions
      Geplant
      Feature Request Summary:  I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA br...

      Gepostet 06. Juni 2022 · CJ Johnson

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      Suspended ticket digest generates a ticket
      It's great that we can have a digest of suspended tickets sent on different increments of time.   But the option to have...

      Gepostet 21. Jan. 2025 · Sanchez, Santiago

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      Re: Email delivery failure notices for agents update
      If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...

      Gepostet 26. Feb. 2025 · Devo

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      Making it easier for agents to find Macros
      I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ m...

      Gepostet 14. Juli 2016 · Joe

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      Preventing form submission based on option slected
      Hello, I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting ...

      Gepostet 08. Nov. 2023 · Mark

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      Automatic Refresh in Views
      Nicht geplant
      We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

      Gepostet 27. Mai 2021 · Krista Zaloudek

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      Create new ticket with triggers
      Can we please get the feature to create new tickets using triggers?  I see there have been requests on this in the past ...

      Gepostet 30. Apr. 2020 · Erica Deshotel

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