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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Do not send auto-reply, if sender indicates not to do
      Hello, I'm writing not as a user but as a service provider.Some of our customers are using Zendesk Support and have voi...

      Gepostet 30. Apr. 2021 · Max Grobecker

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      Inline pictures for End users
      Hello! I'd like to have the Inline pictures function that we have for Agents but for End Users. We are a company that ...

      Gepostet 05. Mai 2021 · Carlos Delgado

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      Feedback about the export data option
      We have been using it as a data source to run our metrics. It's great but there should be an option to select which fie...

      Gepostet 25. Apr. 2021 · Pedro Reis

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      Social messegingのLINEのチャネルを利用した補足チケット
      解決済みのチケットに対して、補足チケットを作成し、Social messegingのLINEのチャネルを利用しメッセージを送信するということができない。現状、LINEのチャネルでの返信は、終了になっていないチケットのみとなるため、チケットを...

      Gepostet 06. Mai 2021 · ADDS-SUPPORT1

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      Change message/footer in forget password email
      Hi, I believe that this request has been raised up before, I would like to request it again.  Hope that we can change ...

      Gepostet 06. Mai 2021 · Nurul Ashikin

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      Agent Collision
      It is currently impossible to see who's on the phone with a user (the picture only has a border outline if someone is ac...

      Gepostet 28. Apr. 2021 · Josh

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      Add "Updates" next to "Solved"
      We calculate agents weekly stats by having to manually add up their number of "updates" and "Solved". If the agents were...

      Gepostet 02. Mai 2021 · Mary Cares

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      Talk - Message demandant à l'agent d'appuyer sur une touche quand il prend un appel sur son téléphone
      BonjourDans Talk, un agent indique qu'il souhaite répondre avec son téléphone.Un client appelle.Le téléphone de l'ag...

      Gepostet 06. Mai 2021 · Administrateur -

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      Export data option
      https://support.zendesk.com/hc/en-us/articles/203662346 The satisfaction score is included on the export, but not the r...

      Gepostet 23. Apr. 2021 · Pedro Reis

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      Larks - Zendesk integration
      It would be great if we can connect Larks with Zendesk as we have several partner across the countries that using Larks ...

      Gepostet 05. März 2021 · Coda Payments

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