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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Notify users when trying to email to a user without email address
      Feature Request Summary When a user has no email address set it's still possible to send a public comment. That messag...

      Gepostet 25. Sept. 2023 · Vincent van Elsas

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      Side Conversation - Teams - Emojis and Mentions
      I need more functionality when it comes to Side Conversations with Teams. We heavily use it to communicate with our deve...

      Gepostet 21. Feb. 2025 · Robin Whitcher

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      Change the color of the actual work in the Zendesk's front
      Hello Zendesk Support team, We would like to change the color of the actual work in the Zendesk's front to improve the v...

      Gepostet 22. Feb. 2025 · Aneli Martínez

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      Removing Attachments That Are Part of an End User's Email Signature
      When some end users reply to tickets via email they have images in their email signatures. Is there any way to strip tho...

      Gepostet 05. Aug. 2024 · Jill Bragg

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      Feature Request: Add Option to Record "Skills" Against an Organization
      Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

      Gepostet 07. Feb. 2025 · Scott Tynan

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      Ticket Errors
      Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

      Gepostet 11. Feb. 2025 · Sloan

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      Feature Request: Enhanced Role-Based Communication for Light Agents
      Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

      Gepostet 24. Feb. 2025 · Scott Tynan

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      Feature Request: Enhanced Comment Visibility Controls for Light Agents
      Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

      Gepostet 24. Feb. 2025 · Scott Tynan

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      Option to assume as an agent
      Beantwortet
      As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...

      Gepostet 08. Okt. 2021 · Johnny J

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      Automation Conditions Based on Minutes, not Hours
      When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...

      Gepostet 30. Jan. 2021 · David M.

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