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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Bulk Import Organization - duplicates accounts if account already exists in upper/lower case
      Hi,  When I bulk import organizations, if the import includes an organization in a different case than an existing acco...

      Gepostet 19. Juli 2021 · Lisa Anders

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      Searching by Priority
      It would be great to have a drop-down option within the main search to select the priority of tickets to look at. At the...

      Gepostet 08. Juli 2021 · Rina

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      ログインダイアログの「アカウント登録」リンク
      要望です。 ログインダイアログはシステム一意で、「アカウント登録」リンクのみ削除する方法はないとZendeskサポートの方より回答をいただきましたが、「誰でもチケットを送信可能」を有効にした状態で、サインインのダイアログから「アカウント登...

      Gepostet 05. Aug. 2021 · 青木 英樹

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      Integrate directory services into custom ticket field
      Feature Request Summary:  Zendesk should create a custom field type that is a "User Lookup", that could work from eithe...

      Gepostet 15. Juli 2021 · Sam

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      Allow Random text to be copied
      You can select Shift and copy a continuous string or grouping of text in the comments section of a ticket, but we can no...

      Gepostet 08. Juli 2021 · Robert Grummer

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      sending email to users with specific brand url using API end point
      We are migrating users from one instance of zendesk to another Zendesk as part of project of consolidation of Zendesk in...

      Gepostet 14. Juli 2021 · Sanjay Singh

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      There is no way we can monitor the last email sent on bulk email,
      For BULK EMAIL: I manually sending and selecting contacts for bulk email, selecting all leads, and the zendesk system wi...

      Gepostet 26. Juli 2021 · B2B Support

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      Agent Handover bot chat
      Agent can see bot chat or not How to  Agent handover bot chat (Conversation not transfer to agent)

      Gepostet 26. Juli 2021 · GUNPUNNEE G

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      Customer should only see articels of the group he`s submitting the ticket to
      Dear Zendesk, unfortunately our customers also see the suggestions for articles of other groups during ticket submissio...

      Gepostet 09. Aug. 2021 · Florentin Brendler

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      Feature Request: Display security warning in Zendesk Support for tickets imported via the GMail connector if GMail considers them suspicious
      Feature Request Summary:  Zendesk Support should display security warning for tickets imported via the GMail connector ...

      Gepostet 29. Juli 2021 · Michael Harrod

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