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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      SMIME certificate verification
       Feature Request Summary:  We would like to request verification of secure email certificates such as especially SMIME ...

      Gepostet 10. Okt. 2021 · Simon Blouner (midlertidig)

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      Search Icon, reloads search widget
      To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...

      Gepostet 07. Okt. 2021 · Meg Gunther

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      Reason Column when Agent closing the Ticket
      Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...

      Gepostet 06. Okt. 2021 · Michael Arief

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      Search improvement
      Imagine such a scenario: I have a customer with his profile in Zendesk including the phone number 96612345678. This cust...

      Gepostet 14. Okt. 2021 · Zendesk Admin

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      Apresentar nome e o e-mail para o grupo de atendimento
      Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...

      Gepostet 13. Okt. 2021 · Natali de Lima Felix Tiengo

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      Popup before loading zendesk pages
      Sometimes we have general problems. And then we get a similar ticket from all our teachers. Is there a possibility to sh...

      Gepostet 14. Okt. 2021 · Michiel De Pauw

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      Printing Side Conversations IMPORTANT
      It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...

      Gepostet 31. Aug. 2021 · José Mejia

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      I need to be able to Edit Subject and Descripton on a custom form but the fields are locked.
      I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...

      Gepostet 06. Okt. 2021 · Tom Dawson

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      Trigger: option to exclude acting agent
      Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyon...

      Gepostet 14. Okt. 2021 · Sadie

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