Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Notify users when trying to email to a user without email address
      Feature Request Summary When a user has no email address set it's still possible to send a public comment. That messag...

      Gepostet 25. Sept. 2023 · Vincent van Elsas

      25

      Follower

      25

      Stimmen

      22

      Kommentare

      character limitation
      I have a feature request to increase the 10,000 character count limit for the End users Allowlist and Blocklist.We simpl...

      Gepostet 20. Feb. 2025 · Sascha Lütje-Gabain

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Match custom object nesting parity with ticket custom fields
      I use Zendesk custom objects to clone SFDC custom objects. In SFDC, two objects have a hierarchy. I would like to replic...

      Gepostet 21. Feb. 2025 · John Witt

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Side Conversation - Teams - Emojis and Mentions
      I need more functionality when it comes to Side Conversations with Teams. We heavily use it to communicate with our deve...

      Gepostet 21. Feb. 2025 · Robin Whitcher

      2

      Follower

      1

      Stimme

      1

      Kommentar

      Change the color of the actual work in the Zendesk's front
      Hello Zendesk Support team, We would like to change the color of the actual work in the Zendesk's front to improve the v...

      Gepostet 22. Feb. 2025 · Aneli Martínez

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Removing Attachments That Are Part of an End User's Email Signature
      When some end users reply to tickets via email they have images in their email signatures. Is there any way to strip tho...

      Gepostet 05. Aug. 2024 · Jill Bragg

      3

      Follower

      1

      Stimme

      4

      Kommentare

      Feature Request: Add Option to Record "Skills" Against an Organization
      Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

      Gepostet 07. Feb. 2025 · Scott Tynan

      2

      Follower

      0

      Stimmen

      3

      Kommentare

      Ticket Errors
      Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

      Gepostet 11. Feb. 2025 · Sloan

      2

      Follower

      0

      Stimmen

      4

      Kommentare

      Feature Request: Enhanced Role-Based Communication for Light Agents
      Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

      Gepostet 24. Feb. 2025 · Scott Tynan

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Feature Request: Enhanced Comment Visibility Controls for Light Agents
      Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

      Gepostet 24. Feb. 2025 · Scott Tynan

      1

      Follower

      0

      Stimmen

      1

      Kommentar