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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Printing Side Conversations
      We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

      Gepostet 18. Feb. 2020 · Catherine Bostwick

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      Option to assume as an agent
      Beantwortet
      As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...

      Gepostet 08. Okt. 2021 · Johnny J

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      Automation Conditions Based on Minutes, not Hours
      When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...

      Gepostet 30. Jan. 2021 · David M.

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      Unable to send Email addresses with accented characters
      Beantwortet
      It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....

      Gepostet 03. Nov. 2020 · Jacob Bergman

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      Trigger Conditions: Sender email address
       I would like to make new trigger using sender email address like:   IF sender email is some@thing.com THEN do action....

      Gepostet 24. Jan. 2017 · Mikko Virtanen

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      Dynamically show views based on whether criteria are met for view
      Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

      Gepostet 06. Jan. 2021 · Matt Barry

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      Show ticket title in tab, not requester name
      Abgeschlossen
      Feature Request Summary:  The new agent workspace uses the requester's name in the tab for that particular ticket. This...

      Gepostet 02. März 2022 · Ethan Smith

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      AI - Ticket Summarization should also Summarize Internal Notes
      Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be ext...

      Gepostet 22. Sept. 2023 · Reshma Patel

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      Grouping Voicemail Tickets
      Quick Overview: Currently, Zendesk does not allow for grouping of voicemail tickets so that they can all be directed to ...

      Gepostet 10. Feb. 2025 · Demi Winter

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      Ticket export tool for End-users (Export tickets by organization)
      Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especiall...

      Gepostet 04. Juli 2013 · Venky

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